Who We Are
GXBank is the
FIRST digital bank in Malaysia approved by Bank Negara Malaysia (BNM). Backed by Grab, our mission is simple yet powerful: to leverage cutting-edge technology to serve the unserved and underserved—the everyday Malaysians and MSMEs who need it most.
We are a team driven by passion, innovation, and a shared purpose to redefine the financial landscape. If you're tired of legacy systems and want to build something that truly matters, you belong here.
What You'll Be Doing
- Oversee our end-to-end Business Banking operations on our digital platform, managing everything from seamless account openings to corporate loan applications.
- Partner closely with our Product, Business, and Customer Experience teams to build highly scalable, digital-first workflows that make banking a breeze for our customers.
- Serve as the go-to expert for complex operational challenges and edge-cases, ensuring our customers always feel heard and supported.
- Dive deep into operational data to uncover insights, spot trends, and drive smart, targeted efficiency improvements.
- Lead our quality assurance efforts and audits, ensuring we meet all BNM regulatory standards while still moving fast and innovating.
- Proactively spot potential operational hiccups before new products or systems launch, ensuring a flawless rollout every time.
- Drive ongoing process improvements, closing risk gaps and building rock-solid control measures across the board.
- Provide dedicated operational support for major business and corporate projects, ensuring everyone is aligned and moving toward the same goals.
Who We Are Looking For
- Possess 7 years of experience in Business Banking Operations, especially exposure in MSME (Micro, Small & Medium Enterprises) portfolios.
- Bachelor's degree in Business Administration, Finance, Economics, Engineering, or a related field.
- Strong background in processing business loan applications and a thorough understanding of regulatory requirements and compliance standards governing MSME banking.
- Proven track record in operational risk management and love building robust safeguards (like maker-checker frameworks and tight access controls).
- Comfortable setting KPIs, analyzing complex workflows, and constantly finding ways to optimize how we work.
- Excel at managing complex escalations, removing operational bottlenecks, and finding creative solutions to tough problems.
- Leading by example, and you genuinely enjoy training, guiding, and elevating the operations team around you.
- Interpersonal skills and can collaborate seamlessly with everyone from Product Managers to Customer Service reps.
