Location: Kuala Lumpur, Malaysia | Type of employee: Full-time
Report to: International Business Development Director | Level: Team Member
I. KEY TASKS AND RESPONSIBILITIES
- Manage daily communication with overseas customers and key accounts.
- Follow up PO, SO, order confirmation, delivery schedule, and customer requirements.
- Coordinate with logistics, warehouse, and internal operation teams on shipment arrangement.
- Follow up payment status, overdue payment, credit issues, and commercial terms.
- Support export sales operation, including cross-border order handling and shipment coordination.
- Work with overseas branches and local teams to support customer requests and urgent issues.
- Prepare sales reports, order tracking, customer updates, and meeting summaries.
- Support distributor, wholesale, EC, and trading customer communication.
- Escalate problems early and propose next steps when order, payment, shipment, or customer issues occur.
- Support international business projects for Nike, Under Armour, On, K-Swiss, Palladium, or other assigned brands.
II. REQUIREMENTS
- Good English writing and speaking ability.
- Experience in international sales, export sales, key account, distributor sales, wholesale sales, or trading company sales.
- Practical experience in import/export, overseas order handling, payment follow-up, shipment coordination, or cross-border trading operations.Strong follow-up ability and attention to detail.
- Able to handle overseas customers independently.
- Basic understanding of order, payment, shipment, and warehouse process.
- Able to work with sales, logistics, finance, warehouse, and merchandise teams.
- Able to handle pressure, urgent requests, and changing priorities.
- Good-to-have BackgroundSports, footwear, apparel, fashion, lifestyle, or consumer goods industry.
- Brand distributor or trading company background.
- Experience working with overseas customers, distributors, or regional accounts.
Good-to-have Background
- Sports, footwear, apparel, fashion, lifestyle, or consumer goods industry.
- Brand distributor or trading company background.
- Experience working with overseas customers, distributors, or regional accounts.
III. RECRUITMENT PROCESS
CV Application → 1. Interview with HR→ 2. Interview with International Business Development Director
Qualified Candidates will be shortlisted and contacted.
Privacy Statement
Emers Group respects your privacy and complies with applicable data protection laws. We collect and maintain personal information solely for recruitment-related purposes, and such data will not be used for any other purpose. Personal information is retained only for the periods and purposes necessary to support recruitment activities. By submitting your application and proceeding with the recruitment process, you acknowledge and consent to the collection and processing of your personal information for recruitment purposes.
Posting Statement
Emers group may use digital tools and artificial intelligence (AI) to support certain parts of the recruitment process, such as reviewing applications, analyzing resumes, and assessing responses, including automated responses where applicable. These tools are intended to assist the recruitment team and do not replace human judgment. All final hiring decisions are made by humans.
