Service Administration Specialist

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

• Ensure timely and accurate processing of all service contracts, orders,
  invoicing by performing timely housekeeping activities in SAP CRM
• Manage billing plans, ensuring all invoices, proforma invoices are
  accurately prepared and closed within designated timelines to maintain
  financial accuracy and customer satisfaction
• Investigate and resolve errors or discrepancies in orders or data
  especially with regards to errors for released orders, during housekeeping
  activities, communicating with relevant stakeholders to resolve issues promptly
• Addressing customer inquiries and requests promptly to provide
  excellent service and maintain clear communication
• Provide order and contracts confirmations to customers
• Receive and carry out directions as provided by team leader
• Always demonstrate accuracy and speed of work
• Review documentation and work according to procedures laid out
• Schedule work to be completed within set timeframes
• Communicate with teams/peers and team leaders to optimize work
  completion
• Ensure company guidelines and policies are always met
• Achieve Key Performance Indicators (KPI's) and meet Development Plans
• Support service and customer priority strategies
• Support cost reduction and/ or process improvement initiatives
  

What You Need to Succeed

Mandatory:

• Diploma
  or BS/BA Business Administration, Statistics, Economics, Logistics, or related
  degree
• Minimum 2-3 years relevant working experience in shared services environment (global scope)
• Fluent
  in English. Knowledge of other Asian languages an added asset
• A
  good team player with ability to work cross culture and function.

Preferred:

• Flexible
  to work in different global time zones for meetings and calls
  

Our Offer to You

• 1.5 months contractual bonus
• MNC exposure
• Medical and Dental benefits

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.