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2-7 Years
2,500 - 3,700 monthly MYR
a month ago
117 Viewed
58 Applied

Job Description

  • Certification from a vocational school or trade school is preferred or equivalent qualification in Automotive Industry.
  • Good command of Bahasa Malaysia / English.
  • Greeting customers in a courteous and friendly manner when they come for servicing and others repair. directing them for service and repair to an available technician.
  • Displays extensive knowledge about products and servicing of lorries. informing customers about potential cost savings and warranty protections.
  • Maintain good relationships with customers to ensure repeat servicing and repairs of vehicles. Able to advise customers queries and consulting with technicians when necessary.
  • Call customers to get feedback after 3 days of service job done. for any defects found, required to record in the exercise book for review with work shop manager.
  • Call customers to get feedback after 3 days of service job done. for any defects found, required to record in the exercise book for review with work shop manager.
  • Prior to service and repair works, prepare estimated quotations and get approval from customers to avoid disputes of service and repair cost.
  • Ensure customer vehicle's service and repair done on time as per job order.
  • Follow up and liaise with workshop technicians on the service and repair status to update customers.
  • Ensure all job completed done as per job order/card and notify customer of the amount to be paid to the company and when their vehicle is ready to be picked up.
  • Overseeing and managing the service center's servicing and repairing scheduling effectively and efficiently.
  • Other duties as assigned by your immediate superior.
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Last Updated: 20-06-2024 06:53:55 AM
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