Service Centre Manager

3-6 years
40 Applied
Job Description




Operations Centre Management


  • Manage the measurement, monitoring and actions for improvement

  • Ensure that DHL meets/improves upon its regulatory and environmental obligations while actively leading initiatives to remove trade impediments

  • Ensure proper maintenance of the facility, equipment and infrastructure in accordance with regional guidelines and company image

  • Ensure Operations team remain within cost targets and seek means by which to manage costs whilst maintaining/improving service and productivity levels.
    Security Management

  • Oversee Security practices to ensure policies and business needs are met
    Alignment with Regional Direction

  • Roll out projects to address regional and network imperatives and programmes

  • Implement the Operations component of Annual Operating plans in tandem with the Regional strategies

  • Ensure operational practices and procedures are compliant with regional and network operation policies

  • Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department.

  • Develop IKOs/KPIs with team members and monitor individual performance.

  • Consult performance appraisal.

  • Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.

  • Identify training needs and opportunities to develop a highly skilled functional department.




DHL is a German logistics company providing courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.6 billion parcels per year. DHL Express is market leader for parcel services in Europe and Germany's main Courier and Parcel Service.
The company DHL itself was founded in San Francisco, United States, in 1969 and expanded its service throughout the world by the late 1970s. In 1979, under the name of DHL Air Cargo, the company entered the Hawaiian islands with an inter-island cargo service using two DC-3 and four DC-6 aircraft. Adrian Dalsey and Larry Hillblom personally oversaw the daily operations until its eventual bankruptcy closed the doors in 1983. At its peak, DHL Air Cargo employed just over 100 workers, management and pilots.

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