Service Consultant - WFM

5-10 years
9 Applied
Job Description

Service Consultant - WFM

Ceridian Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Ceridian is a global leader in Human Capital Management technology. Simply put, we allow our customers to do the most complex things well (HR, Payroll, Benefits Administration, Workforce Management and Talent Management) and do them to scale.

Makes Work Life Better is our brand promise, not only to our customers, but to our employees as well. Our flagship platform, Dayforce, helps leaders make smart decisions based on data, strategy and intelligence that create value and maximize productivity.

How do we make work life better
  • By delivering an award-winning product, conceptualized and developed by award-winning leaders, that result in award-winning customer employee experiences
  • By hiring highly innovative, diverse talent that fully embraces and embodies our core values in everything they do: Customer Focus, Equity, Shared Ambition, Agility, Transparency, Optimism
  • By using modern technology, such as voice-activation with Dayforce Assistant and access to your money as soon as you earn it with Dayforce Wallet to stay in rhythm with the evolving demands of our 4 million global users
We understand that no matter where you are, choosing a new employer is always one of life's most stressful events. We encourage you to check us out at to learn more about how we are impacting the world of work for our customers, employees and you!

About The Opportunity
The Services Consultant participates in all stages of the implementation lifecycle (discovery, configuration, testing, deployment, post go-live support), under the direction of the Project Manager, and may lead one or more activities. Project responsibilities include gathering customer requirements, configuring the Ceridian solution to meet documented customer requirements, setting, and managing customer expectations, providing guidance to Associate Consultants, identifying risks and communicating issues to the Project Manager.

What You'll Get To Do
  • Provide Implementation Services to Customers
  • Document and validate customer's business requirements and map to Ceridian functionality
  • Configure Ceridian application to meet customer's documented business requirements
  • Conduct consulting sessions (on the phone and in-person) and document with meeting minutes
  • Attend internal project meetings and provide status on progress of activities and deliverables
  • Provide customers with follow-up consulting and general assistance in areas of expertise
  • Be a go-to resource for specific functional areas for both internal and external users
  • Contribute to internal Implementation initiatives
  • Document solutions and contribute to a solutions repository
  • Contribute to internal knowledge share; review posted feedback on a continuous basis and respond to questions
  • Participate in Continuing Education sessions
  • Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release
  • Respond to a variety of 1st level HR-related inquiries from employees
  • Handle employment verification letters
  • Proactively suggest process improvement to enhance the efficiency of HR admin processes
  • Works with Payroll to ensure accurate payroll data for employees
  • Provides timely and accurate statutory reporting and submission to the respective statutory boards to include monthly, quarterly and annual reporting requirements.
  • Handles minor discipline issues and assist in investigations.
  • Actively participate in employee engagement programs.
What's In It For You
  • Encouragement to be the best version of yourself at and away from work:
  • YOUnity diversity and inclusion programs
  • Amazing time away from work programs
  • Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
  • Recognition for your contributions through excellent pay, perks, and rewards
  • Giving where you're living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares
  • Opportunities to fuel your career growth through numerous internal and external programs and events
Skills And Experience We Value
  • Bachelor's degree or equivalent experience
  • 5+ years experience in a Software Implementation role or 2+ years of experience in a Time & Attendance/Rostering, HR, role.
  • Experience with one or more of the following applications:, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, PeopleSoft, Ceridian (preferred)
  • Experience with at least 1 country leave/overtime/pay statutory requirements. Singapore/Malaysia/India/China/Philippines/Thailand/Japan/other APJ countries.
  • Experience in Workforce Management (WFM) processes, (Leave, time management, clock-in/out, overtime rules etc.)
  • Knowledge of local statutory requirements
  • Well versed in HCM terminologies, and best practices
  • Working understanding of HCM best practices through on-the-job experience
  • Proficient in Microsoft Office products
  • Experience with HCM software in a SaaS / Cloud computing environment
  • Basic understanding of relational databases and SQL is an asset
  • Basic understanding of XML is an asset
  • Understanding of common human capital management (HCM) business practices
  • Understanding of different industries and how software can be applied to support customer's business practices
  • Customer relationship acumen
  • Ability to engage with multiple projects & customers at the same time and manage priorities
  • Excellent organization , communication, and collaboration skills
  • Ability to lead and facilitate customer workshops and sessions
Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success. We encourage all individuals to apply for positions that fit their passions.

We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a Ceridian Recruiter with a email directly from our organization.

Ceridian Dayforce Singapore Pte. Ltd

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