*Do note that this role is a 2-year contract.
PURPOSE:
Service Delivery Administrator (SDA) assist various Service Delivery Managers (SDM) in Business Solution Global Service Delivery Operations (BS GSDO) with operation and routine work there by freeing up SDM to focus on higher value work.
WHAT YOU WILL BE DOING:
Monthly Reporting
- Work with SDMs and own the creation/modifications of monthly reports on behalf of SDMs
- Create monthly internal/external reports for SDMs review
- Modify monthly reports based on SDMs instructions
- Check and distribute monthly reports to all key stakeholders
Monthly Invoicing
- Follow up to ensure Fujifilm countries (Subsidiaries) in APAC trigger invoicing to customers based on monthly reports
- Update SDMs on monthly invoicing status
- Follow up to ensure Subsidiaries receive payment and escalate issues to SDMs
Monthly Payment
- Follow up to ensure that all monthly payment between FB and non-FB/non-FBAP entities for support services rendered to specific accounts are processed
- Update SDMs on monthly payment status and escalate issues to SDMs
Other ad-hoc duties as assigned by Business Solution Global Services Delivery Management team or Service Delivery Manager.
WHAT WE ARE LOOKING FOR:
- 1-2 years of work experience in services environment, preferably in an outsourcing context on service reporting.
- Having experience in Managed Print Services an advantage.
- Diploma level or equivalent
- Flexible, self-motivated with ability to work under pressure in an international and culturally diverse organization
- Must be detailed, numbers-oriented and process driven in generating the desired outcomes.
