Service Desk Analyst
Responsibilities
Recording user information, verify and update in the helpdesk system
Performing 1st level problem troubleshooting
Documenting problems log all problems and inquiries in the helpdesk system, enter in the ticket detailed description of the problem
Prioritize problems assigning problems to the proper category in the helpdesk system
Routing/escalating calls to appropriate level 2 resolving group as per defined escalation process
Monitor, update and close calls
Requirements
Candidate to possess at least a Diploma or Bachelor's Degree in Computer Science/Information Technology or equivalent
Good interpersonal, communications and written skills; professional e-mail and telephone conduct. Fluent in English, both written and spoken
Ability to work under pressure and be highly pro-active in prioritizing issues and tasks
Ability to work across organizational boundaries in a professional manner
Attendance adherence is essential for this role
Applicants must be willing to work in Petaling Jaya
Applicants should be Malaysian citizens
1 year contract position
JOB TYPE
Function
Roles
Skills
ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both ITOCHU Corporation and CTC are listed on the Tokyo Stock Exchange with sales revenues of US$53 billion and US$3 billion respectively.
In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 40 years, starting from when it was CSA, then subsequently CSC and now as part of the CTC and Itochu Group.
Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country-wide network of 23 service centres and delivers an extensive portfolio of systems integration solutions to enable businesses to operate more efficiently.
