1 Role Service Desk Analyst
2 Required Technical Skill Set Call Handling skills / Desktop troubleshooting skills
3 No of Requirements 11
4 Desired Experience Range 3 - 5 Years
5 Location of Requirement Malaysia - KL
Desired Competencies (Technical/Behavioral Competency)
Must-Have 1. Strong English & Language requested (Communication and inter personal skills).
2. Should have good experience in troubleshooting hardware issues for both desktops and laptops.
3. Should have knowledge on basic desktop issues, printer installations, AD, Exchange, Hardware issues etc..
3. Should have experience in Active Directory, Office365 and Desktop troubleshooting
4. Hands on experience on OS troubleshooting skills
5. Hands on experience on VMware and VDI troubleshooting.
6. Good knowledge of ITIL Life Cycle phases - Mandatory
8. Flexible to work in shifts 24X7
Good-to-Have1. MCP & ITIL Foundation / Intermediate Certification
SNResponsibility of / Expectations from the Role
1 Should possess good communication skills.
2 Should have knowledge on basic desktop issues, printer installations, AD, Exchange, Office365, Hardware issues, Wireless issues.
TypeDetails of The Role (For Candidate Briefing)
Reporting To Which Role Tower Lead
Size of the Team, if any Reporting to this Role 0
On-site Opportunity NA