Central Operations was born in 2017 and is the backbone operations for foodpanda in APAC. We have around 1800 employees internally and more than 4000 outsourced employees supporting 11 different countries and in their respective languages. Today, as we start our journey to become a Center of Excellence by the end of 2022,we would love YOU to join us! Get to know us better by checking this out: https://bit.ly/3KOHSEI
foodpanda's Central Operations IS LOOKING FOR A SERVICE EXECUTIVE, PARTNER SERVICE
SENIORITY LEVEL: Executive
LOCATION: Southgate Commercial Centre, Kuala Lumpur
REPORTS to: Team Lead, Partner Service
ROLE POSITIONING AND OBJECTIVES
To possess strong knowledge of processes and has the ability to influence the vendors perception of the foodpanda brand. Someone with good communication and out-of-the-box thinking skills to establish a positive image of our business to the vendors, customers, and riders. Besides assisting our vendors on a daily basis, you are also free to grasp the insights from your day-to-day responsibilities to work towards creating a seamless foodpanda experience for vendors. You will be the first point of contact or frontline who assists our vendors with their concerns for both live orders and non-live order enquiries. The objective is for us to be the one-stop contact centre for the vendors to raise and get their concerns addressed accordingly.
WHAT YOU WILL OWN:
Foodpanda is an online food and grocery delivery platform owned by Delivery Hero. Foodpanda operates as the lead brand for Delivery Hero in Asia, with its headquarters in Singapore. It is currently the largest food and grocery delivery platform in Asia, outside of China, operating in 12 markets across Asia.