Find Your Shangri-La in Shangri-La
Our Vision: To be the best-loved hospitality group, pioneering new horizons and setting new benchmarks.
Shangri-La Tanjung Aru, Kota Kinabalu, Sabah, Malaysia is located just 10 minutes away from the city of Kota Kinabalu, Sabah, Malaysia. It's a luxurious, tranquil retreat that provides the setting for an amazing tropical gateway. The 498 rooms resort consist of 6 locals favourite Kota Kinabalu restaurants and bars with spectacular Sabah Golden Sunset at and Coco-Joe's Bar & Grill. Owned and operated by the resort a private jetty for islands transfer to Tunku Abdul Rahman Marine Park to experience an amazing snorkelling with tropical fish and corals. Our Chi, The Spa renowned as a picturesque spa in Kota Kinabalu that offers treatments based on a traditional Asian healing philosophies located on the resort's private spa island.
Joy binds us together - through our Asian art of hosting, shared growth, and the opportunity to create a positive impact as part of our global family. Let your joy flourish with us and make your Shangri-La come true. We warmly welcome talented individuals to become part of the
Shangri-La Tanjung Aru, Kota Kinabalu family.
We are looking for
Service Leader – Food & Beverage (Supervisor)
Job Summary
To lead and oversee restaurant operations while ensuring exceptional, personalized dining experiences in line with 5-star service standards. The Service Leader – Food & Beverage is responsible for driving service excellence, managing team performance, ensuring guest satisfaction, and maintaining smooth and efficient daily operations.
Key Responsibilities
- Guest Service Excellence – Lead by example in delivering warm, professional, and courteous service at all times. Proactively handle and resolve guest inquiries, feedback, and complaints with confidence and tact, ensuring a high level of guest satisfaction.
- Operational Duties – Supervise and coordinate daily restaurant operations to ensure service standards are consistently met. Monitor service flow, support the team during peak periods, and ensure seamless dining experiences.
- Team Leadership & Development – Guide, coach, and motivate team members to achieve service excellence. Conduct briefings, provide on-the-job training, and ensure staff adherence to hotel standards and procedures.
- Communication – Maintain clear and effective communication with guests, team members, and other departments to ensure smooth operations and excellent service delivery.
- Quality & Hygiene – Ensure strict compliance with cleanliness, hygiene, and food safety standards. Conduct regular checks and enforce sanitation guidelines.
- Upselling & Revenue – Drive revenue through effective upselling strategies. Encourage and monitor team performance in promoting menu items, daily specials, and premium offerings.
Requirements
- Minimum Certificate in Hospitality or equivalent; Diploma / Degree in Hospitality preferred.
- At least 2–4 years of experience, with prior supervisory experience in a restaurant or 5-star hotel environment preferred.
- Fluent in Mandarin and English (spoken and written); additional languages are an advantage.
- Strong leadership, interpersonal and communication skills.
- Well-groomed with a professional appearance.
- Ability to work flexible shifts, including weekends and public holidays.
- Strong problem-solving skills with a proactive and customer-focused mindset.
If you are enthusiastic to be part of our family, please send your application with CV and relevant documents to by
18 June 2026.
Only shortlisted candidates will be contacted for interview & selection.
