Title: Service Manager (Industrial Equipment)
Location: Selangor, Malaysia
About the company:
Our client is a world-renowned leader in the industrial equipment sector. They are seeking an experienced Service Manager to oversee and manage their service operations in Central Malaysia. As the Service Manager, you will be responsible for leading a dedicated team of Service Engineers and Technicians in order to drive service excellence by optimizing productivity, managing customer expectations, and ensuring the profitability of the service department.
Key Responsibilities
- Lead and manage a team of Service Engineers and Technicians, providing technical guidance, disciplinary oversight, and performance assessments.
- Ensure all service work meets quality and occupational safety standards while adhering to Service Level Agreements (SLAs).
- Serve as the primary point of contact for customers, leading negotiations and resolving escalations, complaints, and warranty matters promptly.
- Monitor Key Performance Indicators (KPIs), turnover, and profitability, with a specific focus on the performance of Full Service Contracts.
- Drive the resolution of disputed accounts receivable arising from operational issues.
- Foster a culture of learning and efficiency by conducting regular team meetings to align goals and share best practices.
Requirements
- Bachelor's degree in Supply Chain, Operations Management, or related discipline
- 8–10 years experience within service management or after-sales management of critical industrial equipment
- Direct team management experience in managing engineers and/or technicians
- Strong aptitude in mechanical and electrical systems, prior exposure to material handling industry would be highly advantageous
- Ability to analyze data and implement KPI-driven initiatives to improve business results.
- Proficiency in English (written and verbal) is critical for stakeholder and customer engagement.
- Experience with SAP, Microsoft Office, and other relevant service management software platforms. Ability to analyze data and implement KPI-driven initiatives to improve business results.
- High attention to detail, results-driven mindset, and strong cross-functional collaboration skills
Interested Here's what to do next:
Please apply to the role with a recent copy of your CV. We will be in touch once we review your profile for suitability.
If you have any questions on this role, or are looking to explore job opportunities generally, please reach out to the poster of this role.
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Singapore Employment Agency Personnel No.: R22105959
Singapore Employment Agency License No.: 16S8069
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