Job Description
Budget: Depends on background and experiences
Job Description
QUALIFICATIONS / EXPERIENCE
8+ years experience with technical solution design and delivery of ServiceNow solutions
Minimum 5 years experience in IT Service Management, preferably in Finance institution,
Insurance industry, IT Shared Services or consulting firms.
Experience with ServiceNOW technologies, especially in ITSM/CMDB/ITOM/ITAM
CERTIFICATIONS
ITIL V3/V4 Certification.
Certified as ServiceNow – System Administrator (CSA)
Certified as ServiceNow – Application Developer (CAD)
Certified Implementation Specialist (CIS) – ITSM
Micro certificate – Integration Hub fundamentals
CIS – Discovery, CIS – Service Mapping, CIS – Software Asset
Management, CIS – Hardware Asset Management will be a plus.
Job Requirements
Familiar with CMDB design and operation
Experience in ITAM/ITOM module will be a plus
Hands on experience in Version upgrade will be a plus
Knowledge & Technical Skills
Demonstrating experience working with workflows in one or more key areas of the
ServiceNow platform (e.g., ITSM, CSM, ITOM, SecOps)
Excellent communication skills (English preferred) and a business centric attitude
Experience with web technologies (XML, HTML, JavaScript, Web services etc), App
Engine, Flow Designer, Workflows and working in a SaaS environment.
Experience working with Agile methodologies.
Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and
knowledge management applications.
Experience in IT service management
Ability to analyze, troubleshoot and resolve complex software application related problems.
Applies standard methodology, techniques, procedures and criteria.
Ability to analyze raw results, determine/resolve bottlenecks, and create
meaningful documentation of testing scenarios and results.
Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes.
Experience troubleshooting integration. Management, security, and application issues.
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ServiceNow Developer - TIM
Location: Kuala Lumpur
Contract Details: Permanent
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