We have a Urgent Requirement for my client in KL Malaysia
Location : PJ Malaysia
Contract : 1 Years (Extendable)
Manage the setup, administration and configuration of ServiceNow.
Assist in the investigation and implementation of ServiceNow improvement projects.
Perform the full SDLC cycle task, i.e. system design, development, testing, implementation, support, maintenance and enhancement.
Collaborate with the rest of the ServiceNow COE team, FWD countries/BUs to configure and improve core platform capabilities in accordance with ITIL best practices.
3-5 years experience with ServiceNow administration.
Minimum 5 years experience in IT Service Management, preferably in Finance institution, Insurance industry, IT Shared Services or consulting firms.
Demonstrating experience working with workflows in one or more key areas of the ServiceNow platform (e.g., ITSM, CSM, ITOM, SecOps)
Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications.
Experience in IT service management
Ability to analyze, troubleshoot and resolve complex software application related problems.
Applies standard methodology, techniques, procedures and criteria.
Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results.
Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes.
Experience troubleshooting integration. management, security, and application issues.
CERTIFICATIONS ( not Mandatory) if you a have PLUS
ITIL V3/V4 Certification.
Certified as ServiceNow System Administrator (CSA)
Certified as ServiceNow Application Developer (CAD)
Certified Implementation Specialist (CIS) ITSM
Micro certificate Integration Hub fundamentals
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