Services Consultant Principal

5-10 years
Job Description

Services Consultant Principal
Ceridian Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia


Ceridian is a global leader in Human Capital Management technology. Simply put, we allow our customers to do the most complex things well (HR, Payroll, Benefits Administration, Workforce Management and Talent Management) and do them to scale.

Makes Work Life Better is our brand promise, not only to our customers, but to our employees as well. Our flagship platform, Dayforce, helps leaders make smart decisions based on data, strategy and intelligence that create value and maximize productivity.

How do we make work life better
  • By delivering an award-winning product, conceptualized and developed by award-winning leaders, that result in award-winning customer employee experiences
  • By hiring highly innovative, diverse talent that fully embraces and embodies our core values in everything they do: Customer Focus, Equity, Shared Ambition, Agility, Transparency, Optimism
  • By using modern technology, such as voice-activation with Dayforce Assistant and access to your money as soon as you earn it with Dayforce Wallet to stay in rhythm with the evolving demands of our 4 million global users
We understand that no matter where you are, choosing a new employer is always one of life's most stressful events. We encourage you to check us out at Ceridian.com to learn more about how we are impacting the world of work for our customers, employees and you!

Location: Work is what you do, not where you go. For this role, we are open to hybrid work model

About The Opportunity
The Principal Service Consultant guides the overall design and delivery of the Ceridian HCM solution to meet customer requirements and provides oversight and direction to project team members in the execution of project activities in all stages of the implementation lifecycle (planning, discovery, design, configuration, testing, deployment, post go-live support). The Principal Service Consultant works closely with the Project Manager to plan the project and identify critical dependencies. Project responsibilities include; facilitation of customer requirements gathering, design of the Ceridian solution to meet documented customer requirements, setting and managing customer expectations, providing guidance and design/configuration oversight to other project resources, identifying risks and communicating issues to the Project Manager.

What You'll Get To Do

Provide Implementation Services to customers:
  • Support the project team in the validation of customer's business requirements and mapping to Ceridian functionality
  • Design and document innovative solutions to solve customers business needs
  • Guide the configuration of the Ceridian application to meet customer's business requirements
  • Act as subject matter expert (SME) on strategic implementations
  • Lead internal project meetings and provide status on progress of activities and deliverables
  • Contribute to Internal Implementation Initiatives:
  • Design and document solutions and contribute to a solutions repository
  • Document best practices and share with the Practice
  • Lead the subject matter expert (SME) program in at least one area of expertise (Payroll, Benefits, WFM)
  • Regularly participate in internal process improvement initiatives
Focus on Continuing Education:
  • Contribute to internal knowledge share; review questions and provide feedback on a continuous basis
  • Participate in Continuing Education sessions; lead Implementation best practice sessions
  • Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release
  • Mentor consultants on best practice implementation of new product features and functionality, including new customer end to end implementations
  • Support the sales cycle through solution review and feedback and assistance with scoping and estimation
  • Participate in prospect discussions regarding solution overview and implementation considerations
What's In It For You
  • Encouragement to be the best version of yourself at and away from work:
  • YOUnity diversity and inclusion programs
  • Amazing time away from work programs
  • Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
  • Recognition for your contributions through excellent pay, perks, and rewards
  • Giving where you're living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares
  • Opportunities to fuel your career growth through numerous internal and external programs and events
Skills And Experience We Value
  • Bachelor's degree or equivalent experience
  • Master's degree or post graduate coursework an asset
  • 10+ years of experience in human capital management applications consulting
  • 5+ years in Consultant role with Ceridian HCM
  • Solid experience in business process mapping
  • Experience in change management an asset
Technical Skills Requirements:
  • Proficient in Microsoft Office products
  • Internal expert with software in a SaaS / Cloud computing environment including experience with HRIS
  • Solid understanding of relational databases and SQL and asset
  • Experience with one or more of the following applications in addition to Ceridian HCM: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, PeopleSoft, iChris or Preceda
  • Ability to effectively implement all Ceridian HCM modules
  • Expert knowledge of common human capital management (HCM) business practices
  • Deep understanding of different industries and how Ceridian implement best practices apply to the customer's business practices
  • Deep Ceridian product knowledge in at least two Ceridian HCM modules (Payroll, WSS, T&A, Leave etc.), as demonstrated through multiple implementations
  • Functional Skills Requirements
  • Excellent customer relationship and business acumen
  • Demonstrates full competence in business function
  • Ability to engage with multiple projects & customers at the same time and manage competing priorities
  • Excellent organization, communication and collaboration skills
  • Ability to lead and facilitate customer and internal workshops and sessions
  • Ability to mentor junior consultants and guide solution configuration through peer reviews and other QA activities
  • Acts as role model for Consulting@Ceridian guidelines
  • Ability to provide implementation scoping and solution guidance in the sales cycle
Interpersonal Skills:
  • Excellent written and verbal communication skills
  • Excellent presentation skills; able to adjust content and presentation style to different audiences
  • Ability to establish credibility and rapport with internal and external stakeholders at all levels of organisation
  • Ability to work within project teams and collaborate cross-departmentally
  • Ability to communicate effectively with functional and technical resources, Product Management and Development
  • Creates formal networks involving coordination across groups
  • Ability to influence customers to modify current business practices, as required
Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success. We encourage all individuals to apply for positions that fit their passions.

We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a Ceridian Recruiter with a @ceridian.com email directly from our organization.

Ceridian Dayforce Singapore Pte. Ltd

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