Software Technical Specialist (Application Support) - Kuala Lumpur

WE'RE HIRING FOR MNC!
Job Details :
Position : Customer Service Technical Specialist (Professional Software Division)
Company Industry : Professional Information Services
Working Hours : Monday to Friday (0830 hour to 1730)
Working Duration: 12 months contract with PERSOLKELLY (renewable basis)
WHO CAN APPLY

• Bachelor's Degree or equivalent relevant experience
• 2+ years experience supporting software applications (Tax and account software a plus)
• High level of computer literacy and ability to quickly pick up new processes and systems.
• Good time management skills, ability to manage multiple tasks and deadlines, effectively managing workflow and responsibilities
• Excellent verbal and written communicator - clear, confident, concise and accurate.
• Effective interpersonal skills.
• Customer focused - understand, problem solve and respond to client needs.
• A team player, always ensuring they will play their part within the wider support team.

RESPONSIBILITIES

• To provide excellent client service in an efficient and cost-effective manner, ensuring calls are answered within Service Level and to ensure that every contact reinforces the client's decision to purchase company product(s)
• Carry out advanced troubleshooting to provide available solution or workaround.
• Identify opportunities for the sales team and pass these on in a timely manner
• To show initiative in providing effective customer service, resolving queries and utilising systems, and identifying and sharing continuous improvement suggestions
• Ensure each client contact is recorded with a ticket generated and assigned to the appropriate department for investigation/resolution
• Manage assigned tickets in a proactive manner, and contacting customers with updates on a regular basis
• Be willing and open to continued learning and upskilling to ensure ongoing knowledge and capability
• Ensure all company processes are adhered to and that the company values are upheld and displayed
• Be a VoC (Voice of Customer) conduit to the business namely marketing and product management

WHAT WE OFFER

• A dynamic and friendly team
• Good learning opportunity
• Positive MNC environment and culture

Serious applicants can send your updated resume to [Confidential Information]
- Please also include the soonest availability to start work and your expected salary
Due to high number of applicants, only qualified candidates will be contacted for interview.
We thank you for your application ðŸ˜.