Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.
At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let's start your journey with an award-winning organization!
#UnbeatableCareerAwaits
Top Reasons To Join Us!
- Awarded For
- Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
- Bronze Winner in Cross-Generational Workforce Engagement (2024)
- Gold Winner for Excellence in Workplace Culture (2021)
- Comprehensive medical, dental, optical and insurance benefits
- Flexi working hours arrangements
- Staff Line & Device Subsidy
- Smart Casual Attire
- Child Parental Care Leave
- Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
- Special employee discounts for selected F&B Brands
JobSummary
Manage customer complaints related to mobile network services by investigating issues, coordinating with internal teams, and ensuring timely resolution to deliver a high-quality customer experience.
The Day-to-Day Activities
- Manage and resolve customer complaints related to mobile Data, Voice, and SMS services by working closely with customers and internal teams.
- Investigate network issues, identify root causes, and recommend solutions to ensure reliable network performance and customer satisfaction.
- Monitor and respond to customer complaints received through multiple channels, ensuring timely updates and resolution.
- Participate in a rotational standby schedule to support urgent network-related customer issues after office hours.
- Support network-related projects and ad hoc assignments while ensuring tasks are completed in line with team KPIs and service levels.
- Continuously improve technical knowledge and stay updated on telecommunications technologies and industry best practices.
About You
- Bachelor's Degree in Electronics, Telecommunications Engineering, or a related field.
- Fresh graduates are encouraged to apply. Candidates with at least 2 years of experience in telecommunications, network operations, or customer complaint handling are preferred.
- Good understanding of mobile network services, LTE/5G technologies, network troubleshooting, and call flows.
- Strong problem-solving, communication, and multitasking skills with the ability to work effectively with cross-functional teams.
- Willing to learn, adapt to new technologies, and participate in an on-call standby rotation.
Spoken Language: Malay, English
Written Language: Malay, English
What's Next Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.
