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DHL Global Forwarding

Specialist Professional Customer Operations

DHL Global Forwarding
Penang, Malaysia
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  • Posted 8 days ago
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Job Description

Key Tasks

  • Execute customer operations plans and processes to deliver efficient logistics processes
  • Execute, manage and update orders received via the system including special and non-assigned orders
  • Ensure flow of goods and information across a customer's global supply chain and provide resolution for order/ delivery issues
  • Support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.
  • Undertake delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines
  • Promptly respond to customer enquiries, including conducting customer visits and understanding of customer requirements
  • Track the available capacities and ensure optimum utilization as per the set objectives
  • Resolve issues occurring in operational activities, report to management on events and exceptions, as necessary
  • Ensure systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc.
  • Draft reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc. and evaluate efficiency of operational performance and delivery
  • Interact with other logistics operations departments, customer service and warehouse team to ensure smooth operations
  • Comply with operating standards and procedures to provide cost-effective, superior and efficient customer service
  • Study and resolve issues in day-to-day customer operations and execute practices focusing on increasing effectiveness and efficiency

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Logistics
Employment Type:
Full time

About Company

DHL Global Forwarding

Job ID: 147599003

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Last Updated: 22-05-2026 08:32:35 PM
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Specialist Professional Customer Operations

DHL Global Forwarding
Penang, Malaysia

Skills:

Requirements Analysis, Customer Support, Business Strategy, Account Management, Process Improvement, Operations, Project Planning, CRM, Quality Control