Summary: The Store Manager's overall responsibility is to lead a radical customer and employee experience that drive Key Performance Indicators (KPI) results that maximize store performance.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
People: Development & Team Building:
- Recruit, Hire, Promote and Retain top talent.
- Demonstrated ability to set goals that are specific, actionable and based on established KPI's.
- Consistently building employee knowledge base by engaging in continuous education, role-playing and effective delegation of tasks.
People: Leadership and Communication:
- Communicates successes, opportunities and solutions to Area/District Manager.
- Participates and is fully engaged in Conference Calls & Team Meetings.
- Inspires and motivates others, drive employee engagement.
Product:
- Ensures that all directives for Floor sets and Plan-o-Gram's (POG) are executed on time
- Knows the best sellers, the required placement and ensures that sales are at or above company performance.
- Imparts product knowledge utilizing tools provided.
Place: Operations:
- Executes effective schedules that take in to account business trends, & sales associate performance to maximize opportunity.
- Maintains neat, clean, and organized total store environment.
- Manages all aspects of Loss Prevention and adheres to external and internal procedures for theft, inventory management and operational controls.
Desired Skills & Experience
The incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Minimum 5 years experience in retail industry, preferable in watch, jewelry & leather.
- Willing to work on rotational shifts, weekends and public holidays.
- Well groomed and able to communicate well in English and Bahasa Malaysia. Chinese language will be an added advantage.
- A passion for customer service, strong leadership skills.
- Retail business comprehension.
- Excellent interpersonal & communication skills.
