Supervisor - PTP

Key Responsibilities:

• To steer and coordinate the activities of the team to ensure efficient operations and deliver business targets at high-quality standards and in compliance with pre-defined policies and procedures.
• The role is also responsible for coaching, developing and engaging team members while fostering a positive and safe work environment. In addition, the role is the primary touchpoint of the business for high priority actions and critical issue handling
• Skilled in providing guidance and support to team members, fostering a positive and collaborative work environment.
• Set clear and challenging team goals and objectives, aligning them with organizational targets
• Thorough and deliberate in managing capacity relative to workload, business expectations, and employeeleave util ization
• Lead and follow through the team discussions and dialogues regarding employee challenges that require support
• Monitor team performance and provide regular feedback at team and individual level
• Identify training needs and implement development interventions for team members
• Motivate team members in finding opportunities for improvement that drive automation and reduce waste
• Rationalize and prioritize ideas that benefit the business
• Follows through on the realization of improvement ideas from relevant parties and updates the team regularly
• Effectively communicates pand builds professional relationships within the team and with other stakeholders
• Act as a liaison between team members and upper management for all matters relevant to the team
• Inspire and motivate team members to build connection within the team, the center and the business
• Be a role model in recognizing and appreciating employees
• Actively provides feedback to employees in a professional and respectful manner
• Effectively, uses storytelling to drive desired behaviors, outcomes and to provide perspective to team members
• Proactively raises potential issues or concerns arising from process and system changes
• Handles employeee conflicts or concerns in a professional manner
• Encourage innovative thinking and problem-solving among team members.
• Address and resolve all escalations from stakeholders in a structured manner.
• Prepare and present reports on team performance, progress towards goals, and support required for challenges faced by the team
• Analyze data to make informed decisions and improvements.
• Ensure team adherence to company policies, procedures, and safety regulations.
• Promote a culture of safety and compliance within the team.

Key Requirements:

• Minimum 5 years experience in a finance / BPO environment inclusive of at least 2 years of people leadership experience
• Experience in leading the execution of centralized processes in shared service environments or centers of excellence is an advantage
• Experience in logistics industry or BPO environment is ideal
• Knowledge of Lean Management is ideal (production and/or service environment)/or service environment)
• Ability to lead teams and work cross-functionally
• stakeholders
• Good interpersonal and communication skills
• Ability to motivate and inspire team member
• Good change management skills
• Good organizational and time management skills
• Proficient in Microsoft tools and applications
• Problem-solving mindset
• Adaptability and resilience in a fast-paced environment
• Commitment to continuous improvement and team development
• Customer-centric: Focuses on creating a positive customer experience to build brand loyalty.
• Driven to achieve results and surpass standards.
• Collaboration skills for working with key internal stakeholders.
• Business acumen to link financial and operational data and drive performance.
• Self-driven and resilient in fast-changing environments.