Supply Chain Process Performance Analyst (Mandarin/Cantonese market)

Responsibilities:

• Develop clear and detailed processes that reflect the current and targeted business model.

• Create and support specific overall business processes and sub-processes, including development of templates.

• Monitor the document flow and work-related procedures.

• Audit quality and results.

• Perform data and application maintenance updates.

• Communicate with internal and external customers. Acts as a first POC for customer escalations.

• Identify, escalate data and program specific issues to appropriate level of management.

• Proactively and on-going basis identifies internal and external best practices that will enable improvement of the standard end-to-end process.

Qualifications:

• Min 2 years of experience in Supply Chain Operations, Order Management, Logistics, or Process Governance roles.

• Strong proficiency in Mandarin and/or Cantonese.

• Very good verbal, written and interpersonal communication skills.

• Experience in relationship management with customers/vendors.

• Good analytical and problem-solving skills.

• Ability to create standard documentation.

• Attention to details.

• Proficiency in working with MS Word, Excel, PowerPoint and Visio.

Education/Certification requirement:

• Bachelor's degree.

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