System Engineer

Responsibilities

• Provide day-to-day operational support and coordinate with various Infrastructure functions, including Systems, Networks, and Databases such as Microsoft SQL Server.
• Manage, monitor, maintain and troubleshoot existing IT systems and infrastructure to ensure availability, performance, reliability and security.
• Participate in the planning, design, implementation, and technical discussions for new and upcoming IT infrastructure projects.
• Proactively identify potential risks, vulnerabilities, performance issues, and operational gaps, and provide effective troubleshooting and sustainable solutions.
• Explore, evaluate, and recommend new technologies and solutions that can improve the reliability, security, performance and efficiency of the organization's IT infrastructure.
• Manage and maintain Windows Server environments, including Active Directory, DNS, Group Policy Objects (GPO), IIS, DFS Replication (DFSR), Windows Server Failover Clustering, and related infrastructure services.
• Maintain appropriate technical documentation, system configurations, operational procedures and troubleshooting records.
• Work closely with internal teams, vendors and technology partners to resolve infrastructure issues and support project implementation.
• Perform any other tasks deemed necessary by Infrastructure management.
• Demonstrate strong ownership and accountability for assigned systems, tasks, and incidents, ensuring issues are followed through to resolution.
• Participate in 24x7 standby/on-call support based on defined job rosters and respond appropriately to infrastructure escalations outside normal working hours.
• Be available to report onsite at the datacenter at short notice, including during nights, weekends and public holidays when operational or emergency situations require physical intervention.

Requirements

• Minimum 3 years of experience in deploying, administering, and troubleshooting Windows and Linux operating systems in enterprise environments, including on-premises, virtualized, and/or cloud infrastructure. Experience with enterprise Windows Servers, firewalls, virtualization, cloud computing and Microsoft SQL Server databases is an advantage
• Strong understanding of enterprise infrastructure technologies, including networking, virtualization, Windows Server, Active Directory, DNS server, GPO, RAID, IIS, DFS Replication, SSL/TLS certificates, Linux, Microsoft Azure cloud.
• Knowledge of scripting PowerShell, Bash (Linux) and Windows batch files
• Good knowledge of TCP/IP networking, routing, switching concepts, firewall configurations, and network troubleshooting.
• Experience in implementing and managing backup solutions and disaster recovery processes to ensure data integrity, business continuity and timely recovery from system failures.
• Strong analytical, problem-solving, organizational, and troubleshooting skills, with the ability to work effectively under pressure. Strong sense of responsibility, ownership, accountability and commitment to completing assigned tasks and resolving issues.
• Positive attitude with a willingness to learn, adapt to new technologies and take on new challenges. Good teamwork and communication skills, with the ability to work effectively with internal teams, management, vendors and technology partners.
• Ability to work independently while also contributing effectively as part of a team.
• Willingness and ability to participate in 24x7 standby/on-call support according to the defined job roster.
• Must be willing and able to report onsite at the datacenter at short notice, including during nights, weekends, and public holidays, when required for critical incidents, maintenance, or emergency situations.