System Operator

Key Accountabilities:

Operate the Cloud environments in compliance with standards, policies and Standard Operating Procedures.

The provision of overnight and weekend production batch/output processing and related problem resolution.

Managing backup systems, performing daily health checks, Monitoring and handling ad-hoc requests.

Ensuring all changes within or affecting the computer room space are effectively evaluated for the potential impacts or risks to cloud operations from proposed changes to production and development systems.

Assist on special projects implementation, support and coordination with the IT project teams. 

Notifying the participants in the incidents related to Cloud operations in a timely and appropriate fashion.

Facilitating the resolution of issues related Cloud operations.

Key Performance Indicators:

Delivering services in compliance with SLA and meeting service targets

Support Business Unit & other Group Initiatives

Support Control-M, AWS Cloud, Media Management and Life Asia system

Compliance to IT Risk & Security policies

External & Internal Contacts:

PCG Group Executives

Management Teams

Service Providers

Decision Making:

In accordance with delegated authorities.

Qualifications/Experience:

Diploma or above in Computer Science or related discipline

Minimum 4 years working experience

Sound experience in AS/400, Control M, Microsoft Azure, AWS Cloud.

Holder of ITIL V3 Foundation certificate is preferable.

Knowledge & Technical Skills:

Good interpersonal and communication skills to handle both internal and external customers.

Good command of both written and spoken English and Chinese. Proficiency in the Japanese language would be an added advantage.

7*24 Shift duty is required

The work schedule is 12-hour shifts for four days, followed by four days off, including weekends and public holidays.

Competencies:

To manage shift workers productivity and assign duties to staff during shifts and manage incidents.