Key Accountabilities
Service Performance and Issue Resolution
- Coordinate daily Travel & Expense Management activities, ensuring accurate and timely execution in line with service levels and financial closing timelines.
- Monitor team performance metrics and service level agreements, implementing corrective measures for deviations.
- Actively engage in complex cases, providing hands-on support to ensure accurate resolutions and compliance with policies.
- Resolve first-level escalations concerning rejected or incomplete expense reports, policy non-compliance flags, missing receipts or documentation, corporate credit card discrepancies, and employee reimbursement queries.
- Act as the initial point of escalation for operational issues, ensuring prompt resolution and escalating structural issues to the Head of Purchase-2-Pay Operations.
Process Management and Continuous Improvement
- Drive standardization and continuous improvement within the Purchase-2-Pay operations team.
- Collaborate with the process management team to enhance underlying processes and support the implementation of new or updated work instructions, tools, and systems.
- Support the alignment between the Travel & Expense Management front-end tool (e.g., Concur) and the back-end accounting and payment systems to ensure seamless data flow and posting accuracy.
- Collect and contribute improvement ideas to the continuous improvement backlog.
- Participate in pilot activities, testing, and training related to changes impacting the operational line.
- Ideally bring an understanding of AI tools and automation capabilities to identify opportunities for streamlining processes, reducing manual effort and enhancing operational efficiency.
Team Leadership and Development
- Lead and develop the team within the Purchase-2-Pay operations team, fostering Omya's culture and values.
- Monitor team workload, support capacity planning, identify skill gaps and training needs, and facilitate onboarding and knowledge transfer.
- Support training on Travel & Expense Management systems, expense management tools, posting standards, and policy application.
Stakeholder Management and Communication
- Collaborate closely with the Head of Purchase-2-Pay Operations to ensure alignment between team execution and operational targets.
- Engage with other Team Leads within Purchase-2-Pay and adjacent processes to ensure coordinated service delivery.
- Act as the primary business expert point of contact for SAP Concur's support and implementation team.
- Serve as the central point of contact for in-country teams on all SAP Concur-related queries.
Education
- University degree (Bachelor or equivalent) in Accounting, Finance, Business Administration, or related fields
- Relevant vocational education with significant experience may be considered
Experience
- 4–6 years of experience in a process‑ or function‑related operational role, preferably within Travel & Expense accounting, Accounts Payable or General Accounting
- First leadership or coordination experience (e.g., acting as senior, subject matter expert or deputy team lead)
Knowledge And Skills
- Working knowledge of accounting principles as they apply to Travel & Expense postings, employee advance clearing and period-end activities
- Solid understanding of the end-to-end Travel & Expense process and the integration of systems with back-end ERP accounting and payment modules
- Hands-on experience with SAP Concur for expense report processing, policy compliance monitoring and troubleshooting
- Case and ticket management for expense report rejections, reimbursement delays, credit card discrepancies and employee queries
- Strong attention to detail for Travel & Expense financial postings, supporting documentation, receipt validation and approval workflows
- Comfortable coordinating with Travel Management, HR, Payroll, Treasury, Corporate Controlling and employees
Other Requirements
- Solid understanding of P2P systems and invoice‑to‑payment workflows
- Knowledge of internal controls and compliance for Travel & Expense approval, reimbursement and payment processes
- High accuracy in reviewing expense reports, cost assignments, tax codes and transfer files
- Understanding of procurement policy frameworks
POSITION SCOPE
Reporting Line(s)
Solid line(s) to: Head of Purchase-2-Pay Operations
Number of direct reports: 4
Performance Measures
Performance measures will be defined on team specific service obligations
Working Relationships
Internal contacts
Head of Purchase-2-Pay Operations
Other Team Leads within Purchase-2-Pay and adjacent processes
Process management within Purchase-2-Pay
HR, IT support
Business contacts
External contacts
Service providers or external business partners as required for daily operations
