Technical Business Analyst

Company Overview

BeED is a fast-growing EdTech SaaS company building a next-generation learning ecosystem that combines Learning Management Systems (LMS), experiential learning, AI-driven technologies, and real-world learning experiences into a unified platform.

Our solutions are designed to help schools, institutions, and organisations deliver more engaging, personalised, and outcome-driven learning experiences across web, mobile, and future digital learning environments.

Headquartered in Malaysia, BeED is focused on transforming education through innovation, scalable technology, and meaningful learning experiences that bridge education with the real world.

Job Overview

We are seeking a highly analytical and capable Technical Business Analyst to support the planning, analysis, and execution of BeED's SaaS platform and digital ecosystem initiatives.

This role will work closely with business stakeholders, product teams, software teams, UI/UX designers, and customer-facing departments to translate business requirements into functional and technical solutions.

The ideal candidate should possess strong business analysis skills, technical understanding of SaaS platforms, problem-solving capabilities, and the ability to bridge communication between technical and non-technical stakeholders.

This is an exciting opportunity to contribute directly to the growth of a fast-scaling AI-driven EdTech company transforming learning experiences across Southeast Asia.

Key Responsibilities

1. Business & Requirements Analysis

• Gather, analyse, and document business, functional, and technical requirements
• Work closely with stakeholders to understand business objectives, operational workflows, and user needs
• Translate requirements into clear functional specifications, workflows, and user stories
• Identify process improvement opportunities and recommend scalable solutions

2. Technical & System Collaboration

· Work closely with engineering and product teams to ensure accurate implementation of business requirements

· Participate in solution discussions, system planning, and feature reviews

· Assist in defining APIs, integrations, workflows, and system behaviours

· Support troubleshooting, root cause analysis, and issue resolution

3. Product & SaaS Platform Support

· Support the continuous enhancement and optimisation of BeED's SaaS platforms

· Analyse platform usage, user feedback, and operational challenges to identify improvement opportunities

· Contribute to feature enhancement planning and system scalability initiatives

· Ensure solutions align with business goals and user experience expectations

4. Stakeholder & Cross-Functional Coordination

· Act as a bridge between business, product, engineering, operations, and customer-facing teams

· Facilitate discussions, requirement clarification sessions, and project coordination activities

· Ensure clear communication and alignment across technical and non-technical stakeholders

5. Documentation, Testing & Quality Assurance

· Prepare and maintain functional documentation, process flows, user stories, acceptance criteria, and High-Level Design (HLD) documentation

· Support UAT (User Acceptance Testing), validation, and testing activities

· Assist in tracking project progress, issue management, and delivery timelines

· Ensure delivered solutions meet business and functional requirements

6. Research & Innovation

· Stay updated on SaaS, EdTech, AI, and digital transformation trends

· Benchmark competitors, technologies, and industry best practices

· Propose process, system, and workflow improvements to support business growth

Requirements

1.    Minimum 3–5 years of experience in Business Analysis, Technical Business Analysis, Product Operations, or SaaS solution environments.

2.    Strong experience in requirements gathering, business process analysis, workflow documentation, and functional specification development.

3.    Good technical understanding of SaaS platforms, including web/mobile applications, APIs, system integrations, databases, and software development workflows.

4.    Experience working closely with engineering, product, UI/UX, QA, and business stakeholders in Agile/Scrum environments.

5.    Ability to translate complex business requirements into clear technical and functional documentation, including:

·     User stories

·     Functional specifications

·     Process flows

·     Acceptance criteria

·     High-Level Design (HLD) documentation

6.    Strong analytical, problem-solving, and communication skills, with the ability to bridge technical and non-technical discussions effectively.

7.    Experience with tools such as:

·     Jira

·     Confluence

·     Figma

·     Other documentation and collaboration platforms

8.    Familiarity with:

·     Agile/Scrum methodologies

·     SaaS product environments

·     API and system integration concepts

·     User Acceptance Testing (UAT)

9.    Experience in process automation, workflow optimisation, and automation-driven system design, including contributing automation logic and scalable workflows within HLDs, business processes, and SaaS operational ecosystems.

10. Strong organisational and stakeholder management capabilities, with the ability to manage multiple priorities in a fast-paced environment.

11. Bachelor's degree in:

· Information Technology

· Computer Science

· Software Engineering

· Business Information Systems

· Or related disciplines

What We Offer

· Competitive compensation with advancement opportunities

· Opportunity to grow with a fast-scaling EdTech company making real impact in education

· Flexible work environment with regional exposure and collaboration

· Opportunity to work on AI-driven and next-generation learning technologies

Join BeED and be part of a dynamic team that values collaboration, innovation, and growth. Here, you'll work with supportive colleagues who challenge and inspire you to think creatively, push boundaries, and explore new opportunities.

If you're looking to make an impact and advance your career in a forward-thinking environment, BeED is the place for you.

Join us now to make your positive mark in the rapidly growing EdTech Industry.