We are looking for a Technical Project Manager to manage the delivery of AI Voice and Conversational AI projects for enterprise customers. You will manage projects from the planning stage through deployment and launch. You will also work closely with customers and internal teams such as Engineering, Product, AI, QA, Operations, and Customer Success.
Key Responsibilities:
- Manage AI projects from start to finish, including planning, testing, deployment, and launch.
- Be the main technical contact between customers and internal teams.
- Manage project timelines, scope, milestones, risks, issues, and customer expectations.
- Meet with customers to understand their business and technical requirements.
- Turn customer requirements into clear project and implementation plans.
- Coordinate Proof of Concept (PoC), Proof of Value (PoV), User Acceptance Testing (UAT), go-live, and post-launch support.
- Work with different teams to solve problems and keep projects on schedule.
- Collect customer feedback and work with Product and Engineering teams to improve the product.
- Provide technical support and guidance on: AI workflows, System architecture, API integrations, Software integrations, Deployment plans
- Monitor project progress and prepare status reports for management and customers.
- Identify project risks early and create plans to manage them.
- Support customer meetings through presentations, product demonstrations, workshops, and solution discussions.
Qualifications:
- A Bachelor's degree in Computer Science, IT, Engineering, or a related field.
- At least 5 years of experience in: Technical Project Management, AI Solution Delivery, Software Implementation, Solution Consulting
- Experience managing software or AI projects with multiple teams and stakeholders.
- Good understanding of: AI products, SaaS, APIs, System integrations ,Cloud technologies
- Knowledge of Agile or Scrum project management.
- Strong communication, presentation, and stakeholder management skills.
- Good problem-solving and risk-management skills.
- Good professional English.
- Mandarin is a plus.
