Technical Support Center Specialist

Responsibilities

Job Description Summary
Who We Are

BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare sector. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.Job Description

CareFusion Job Description
This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms (Pyxis CIIsafe Systems).
Technical Skills
Databases SQL Server (SQL 2008/2012) 3+ years
Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
SSIS (SQL Job) exposure/experience
SQL Reporting Services
OS knowledge (3+ Years)
Server 2008 /Server 2012/ Windows 7
Windows Services
IIS and Web Applications
Running Performance Counters
Basic Understanding of Group Policies
Security Permissions
Networking topology (2+ years)
DNS
DHCP
LAN/WAN
Telnet
Ports (Networking/OS)
Understanding of XML language (1+ years) Ability to review application and OS logs (2+ years) Active Directory experience or exposure (1+years) VMware experience or exposure (1+ years) Wireshark (1+ Years)
Soft Skills
Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems Excellent time management and multitasking skills Strong personal commitment to quality, customer service and patient safety Ability to understand and communicate complex technical systems to a non-technical audience Works well in a team environment Proven ability to maintain a professional demeanor when handling complex user issues and high pressure situations Customer support experience
Education
BS, Computer Science or equivalent
Project management experience a plus
Preferred Certifications
CCNA, CCNP, A+, MCTS, MCSE
Culture and Benefits
Here at BD, we embrace a growth mindset, building capabilities for the future and helping you become the best version of yourself.We offer our employees a clear direction and career pathway for development. We pride ourselves on our transparent and rigorous talent processes that are inclusive, deeply embedded in trust, aligned with our culture, and enable us to achieve strategic imperatives of the organization. Our leaders are committed, engaged and accountable to making talent our top priority.
How To Apply
Submit your application by clicking on the apply button at the top of the page.
BD and Covid-19: To ensure the safety of our associates, BD supports remote work where possible. This position is based in the listedlocation, butis temporarily remote-based due to Covid-19. Any offer of employment is contingent upon the candidate reporting to work at the site if/when associates are requested to return to the workplace.