Who are we
CFI Financial Group is an award-winning trading provider, possessing more than 25 years of experience with multiple offices around the world including London, Larnaca, Beirut, Amman, Dubai, Kuwait, Port Louis, and others.
CFI is hiring! Make your mark in the online trading industry.
Are you looking to pursue a career in finance Do you want to work with a dynamic and growing team in the exciting world of online trading and investing If you answered yes, then we have some amazing opportunities for you!
Description:
We are seeking a highly motivated and experienced Technical Support Engineer to join our team at CFI.
Responsibilities
- Identifying software solutions.
- Troubleshooting technical issues.
- Diagnosing and identifying bugs.
- Speaking to employees to quickly get to the root of their problem.
- Providing timely and accurate employee feedback.
- Talking employees through a series of actions to resolve a problem.
- Following up with employees to ensure the problem is resolved.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Review Logs and understand the issue
- Monitoring alerts and Dashboards
Qualifications/Experience
Qualifications / Experience
- Strong experience with SQL and database querying, including ability to review logs, identify issues, and perform root cause analysis
- Hands-on experience in L1/L2 technical support with strong problem-solving skills and ability to work under pressure
- Experience with monitoring tools (e.g., Grafana), dashboards, alerts, and timely incident response
- BSc in Computer Science or related field
- Excellent knowledge of software and application design and architecture
- A technical mindset with great attention to detail
- Understanding of software quality assurance principles
- Experience with software development lifecycle (SDLC) processes
- Experience with service-oriented architecture (SOA)
- Prior experience in tech support, desktop support, or a similar role
- Proficiency in Windows/Linux/Mac OS
- Experience with remote desktop applications and help desk software
- Experience with log monitoring tools like Grafana
- Attention to detail and good problem-solving skills
- Excellent interpersonal skills
- Good written and verbal communication skills
- Understanding of web security standards and best practices
- CRM knowledge will be a plus
- Ability to review logs and understand issues
- Ability to perform root cause analysis and reporting
- Keen to work with dashboards and alerts and respond in a timely manner
- Basic understanding of JavaScript and Python
- Knowledge of MetaTrader platforms and networking
Why join CFI
- We're a fast-growing, multinational company
- Competitive salaries and benefits
- Work and learn with industry professions
- Supportive and collaborative environment
- Unlimited opportunities for growth and development
