Technical Support Engineer (Resident Engineer)

1-2 years
192 - 250 MYR monthly
19 days ago 53 Applied
Job Description

Role Responsibilities:

  • Install, troubleshoot, and configure of Microsoft Window Operating System and Microsoft applications in the Desktop and Notebook.
  • Install and troubleshoot anti-virus software, patches and hot-fixes for MS or other applications.
  • Installation and troubleshoot of in-house applications etc.
  • Create and setup new image, support software deployment and antivirus agents.
  • Liaise with vendor's engineer for system hardware repairing.
  • Assist in desktops and laptops infrastructure inventory reporting.
  • Assist in desktops and laptops related projects.
  • Provide day-to-day operation service deliveries (i.e. Incident, Problem, Asset & Change Management).
  • Track, Monitor and Close the assigned service calls / tickets to meet customer Service Level Agreement.

Job Requirements:
  • Diploma, Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer / Telecommunication) or equivalent.
  • Proven relevant experience of at least 2 years in the IT industry and possess ability to software troubleshooting, test, repair and service IT equipment
  • Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook.
  • Good interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
  • Experience interfacing with both internal team members and external customers
  • Experience troubleshooting and responding to customer concerns.
  • Resourceful, with the ability to work independently.
  • Strong time management skills.
  • Ability to work in a fast-paced, self-directed and ability to adapt to changing circumstances/ environment.
  • 1 Year Contract Position.

JOB TYPE

Function

IT

Education

Bachelors/ Degree
Diploma

ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both ITOCHU Corporation and CTC are listed on the Tokyo Stock Exchange with sales revenues of US$53 billion and US$3 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 40 years, starting from when it was CSA, then subsequently CSC and now as part of the CTC and Itochu Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country-wide network of 23 service centres and delivers an extensive portfolio of systems integration solutions to enable businesses to operate more efficiently.

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