Technical Support Executive

2-4 years
2 hours ago 65 Applied
Job Description

Position Summary:

Maintain effective communication with branches / Dealers and WTCA / Principal. Monitor and improve after sales operation, warranty, parts & service performance. Ensure all warranty procedures is in accordance with principal guidelines. To resolve branches, dealers complaint issue within acceptable time-frame.


  • To establish, manage and coordinate proper aftersales SOP and processes, i.e. service administrations, customer database maintenance, warranty process, overall aftersales operation management, etc.
  • To be responsible to deal with the customers complaints and act as the window person to deal with Principle's technical team to resolve technical issues in order to meet the customer's satisfaction
  • To monitor and ensure timely submission of warranty claims
  • To monitor, coordinate and ensure sufficient spare parts supply
  • To be flexible in job function and perform any other resonable duties/ad-hoc task which assigned to you.

  • Diploma/Advance Diploma/Degree of Engineering or any related fields.
  • Minimum 2 - 3 years of experience in automotive aftersales.
  • Prior experience in technical support, customer service, or a similar role within the automotive industry.
  • Strong technical knowledge of automotive systems and components.
  • Excellent problem-solving skills and attention to detail.
  • Effective communication and interpersonal skills.,

Warisan TC Holdings Berhad was incorporated in Malaysia on 26 March 1997 with the main activities grouped under 4 main divisions which are Travel & Car Rental, Machinery, Automotive, and Others.

WTC Automotif (M) Sdn Bhd (WTCA), a wholly-owned subsidiary of Warisan TC Holdings Bhd, has announced an exciting new project in collaboration with Guangzhou Automobile Group (GAC) to introduce the Completely Knocked Down (CKD) manufacturing of the GAC Motor GS3 model in Malaysia. At WTCA, we look for highly intuitive individualistic people of different skills sets with a knack for spontaneity, innovation, and champion thinking out of the box.