Technical Support - Japanese Speaker (Fresh Grad)
- Successfully resolve hardware and software technical issues from incoming internal or external businesses and end user's contacts
- Respond to service, product, technical, and customer- relations questions
- Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
- Evaluate unique or complex installations or configurations and make recommendations for resolution.
- Articulate clearly in writing and verbally.
- Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.
- Diploma or bachelor's degree
- 0 to 2 years experience in relevant technologies and customer environments; Open to fresh graduates
- Relevant industry qualification where applicable.
Knowledge and Skills
- Excellent verbal and written communication skills in JAPANESE to support JAPANESE customers
- Experience in troubleshooting in a technical environment.
- Excellent analytical and problem-solving skills.
- Software and hardware knowledge of computing, storage and peripheral devices.
- Understanding of case management databases and tools.
- Superior customer service skills.
- Phone and remote support experience.
- Willing to work in shifting schedule
JOB TYPE
Function
Roles
Education
Overview
DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.
Website: https://www.dxc.com
Twitter: https://www.twitter.com/dxctechnology
Facebook: https://www.facebook.com/DXCTechnology
Youtube: https://www.youtube.com/DXCTechnology
Instagram: https://www.instagram.com/dxctechnology
Website http://www.dxc.com
Industry Information Technology & Services
Company size 130K+ employees
Headquarters Tysons, VA
Type Public Company
Founded 2017
Specialties Insurance BPaaS and BPO, Analytics and Engineering, Applications, Security, Cloud, IT Outsourcing, and Modern Workplace
