Customer Support: Assist Seniors in responding to customer inquiries via phone, email, and chat, providing prompt, efficient resolutions and perform Software and hardware testing.
Troubleshooting: Diagnose and troubleshoot hardware and software issues, escalating more complex problems to senior engineers when necessary.
Documentation: Create and update technical documentation, including user manuals, FAQs, and support tickets.
Feedback Collection: Gather customer feedback and relay it to the product development team for continuous improvement.
Knowledge Base Maintenance: Contribute to the maintenance of the internal knowledge base by documenting common issues and solutions.
Qualifications
Education: Degree/Diploma in Computer Science, Information Technology, or a related field from a reputed University/College.
Technical Skills: Basic understanding of computer systems, networks, and software applications. Familiarity with operating systems, software applications and basic android development understanding will be a plus.
Problem-Solving: Strong analytical and troubleshooting skills with a keen attention to detail.
Communication: Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical users.
Customer Service: A customer-centric approach with the ability to remain patient and composed under pressure.
Team Player: Ability to work effectively within a team environment and collaborate with other departments.
Learning Attitude: Eagerness to learn new technologies and continuously improve technical skills.
Time Zone: Should be comfortable to work in different time zone.
