Technical Support
Job Responsibilities
Diagnosing and resolving technical issues reported by customers or end-users.
Providing customer support and assistance through various communication channels.
Documenting and tracking reported issues, troubleshooting steps, and solutions.
Acquiring in-depth product knowledge and staying updated on new features and updates.
Collaborating with cross-functional teams to resolve complex technical problems.
Continuously learning and updating technical skills to adapt to evolving technologies and industry trends.
Qualification
Possessing a bachelor's degree in computer science or information technology.
Holding certifications in Microsoft, Linux, or Cisco, which can be beneficial.
Having 2-5 years previous experience in technical support, desktop support, or a related position.
Demonstrating proficiency in operating systems such as Windows, Linux, and Mac OS.
Familiarity with remote desktop applications and help desk software.
Displaying attention to detail and strong problem-solving abilities.
Exhibiting excellent interpersonal skills.
Demonstrating good written and verbal communication skills.
JOB TYPE
Function
Skills
Education
http://www.warisantc.com.my/
Warisan TC Holdings Berhad was incorporated in Malaysia on 26 March 1997 with the main activities grouped under 4 main divisions which are Travel & Car Rental, Machinery, Automotive, and Others.
MUV Solutions Sdn Bhd is a company to give support in Information & Technology to Warisan TC Holdings Berhad subsidiaries.
TC Management Services Corporation Sdn Bhd is the corporate services arm of Tan Chong Group. We hire for all positions within Tan Chong Group.
