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Technology Lead (.Net L3 Support)

Infosys Limited
Penang
7-17 years
5 months ago 41 Applied
certified job
Job Description

About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Short Description:
If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.


1. Roles and Responsibilities:
  • Resource should lead an offshore team
  • Should handle incident, service requests and problem tickets within SLA
  • Should interact with client closely and report the team's progress.
  • Should interact with team and understand their daily progress.
  • Should share the status of each team member's in client's DSU
2. Skills /Competencies:

a. Essential Skills:
  • 8+ years of work experience in Microsoft technologies (.NET and SQL)
  • Strong knowledge in Agile, Scrum and production support process
  • Lead an offshore team delivering L3 activities for the supported applications.
  • Must have knowledge in L3 support activities like On call, Service Now, Incident, Service Request and Problem tickets
  • Participate in support of custom software development projects by delivering fixes and smaller features to production
  • Degree/Degree in IT / Computer Science / related discipline.
b. Preferred skills
  • .Net
  • SQL
  • ServiceNow/JIRA
  • Agile/Scrum
c. Additional Skills:
  • Excellent customer interfacing skills.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and outstanding analytical and Problem-solving skills.
Infosys is an equal opportunity employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender or other attribute covered by equal opportunity legislation.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.


About

Infosys Technologies Ltd. (NASDAQ: INFY) was started in 1981 by seven people with US$ 250. Today, Infosys is a global leader in the 'next generation' of IT and consulting with revenues of over US$ 4 billion. Infosys' service offerings span business and technology consulting, application services, systems integration, product engineering, custom software development, maintenance, re-engineering, independent testing and validation services, IT infrastructure services and business process outsourcing.

Infosys has a global footprint with over 50 offices and development centers in India, China, Australia, the Czech Republic, Poland, the UK, Canada and Japan. Infosys has over 100,000 employees.

Please visit www.infosys.com for more details on Infosys Technologies Ltd.