Telesales Executive

Company Description Swinburne Innovation Malaysia (SWIM) is the innovation and enterprise arm of Swinburne Sarawak, bridging university expertise with industry, government, and the wider community. SWIM delivers practical solutions through professional consultancies, executive education, and capacity-building programs. The organization focuses on applying research and knowledge to real-world challenges, supporting partners in improving performance and competitiveness. Potential team members join a collaborative environment that values impactful work, continuous learning, and strong stakeholder engagement.

Role Description The Telesales Executive is a contract, on-site role based in Kuching, responsible for driving sales and promoting SWIM's programs and services via telephone and other communication channels. Day-to-day tasks include identifying and qualifying leads, making outbound calls to potential clients, and following up on inquiries to convert them into opportunities. The role involves providing clear information about offerings, addressing client questions, and maintaining accurate records of calls and interactions in the CRM or tracking systems. The Telesales Executive collaborates with internal teams to align messaging, meet sales targets, and support marketing campaigns, while ensuring a professional and customer-focused experience in every interaction.

Qualifications

• Strong Communication skills, including clear speaking, active listening, and the ability to explain programs and services effectively.
• Customer Service and Customer Support skills to handle inquiries, resolve issues, and maintain positive client relationships.
• Lead Generation and Sales skills to identify prospects, qualify opportunities, and contribute to meeting or exceeding sales targets.
• Ability to work on-site in Kuching, with good time management, organization, and follow-up discipline.
• Proficiency in basic computer applications and CRM or call-tracking systems; familiarity with telesales or outbound calling is an advantage.
• Previous experience in sales, education services, or customer-facing roles is beneficial, along with a commitment to ethical, non-discriminatory practices.