About Dachin:
- Singapore-headquartered end-to-end consumer brand company
- Backed by global investors ARES and Jungle Ventures; Seed and Series A completed
- Category-leading brands across Southeast Asia
- No.1 Kitchenware GMV brand in Indonesia
- Malaysia office located in Bangsar, Kuala Lumpur
Role Description:
The TikTok Shop Operations role at DACHIN is a full-time, on-site position based in Kuala Lumpur City. This role is responsible for managing day-to-day TikTok Shop operations, including product catalog listing, pricing strategy execution, stock/inventory coordination, and order fulfillment. The position involves monitoring shop sales performance and operational metrics (e.g., Shop Health, Fulfillment Rate, Cancellation/Return Rates), analyzing store data to improve conversion rates and customer experience, and coordinating with logistics teams to ensure timely dispatch. The role also includes handling customer inquiries, collaborating with in-house live streaming, affiliate, and content marketing teams to align mega sales and promotional campaigns, and ensuring strict compliance with TikTok Shop platform policies. The individual will work closely with cross-functional stakeholders to achieve growth targets and operational efficiency in the TikTok ecosystem.
Qualifications:
- TikTok Shop Expertise: Proven hands-on experience and solid skills in managing TikTok Shop Center/Seller Center, including product uploads, campaign opt-ins, shop health monitoring, and basic understanding of TikTok social commerce algorithms.
- Analytical Skills: Solid analytical skills to interpret TikTok Shop analytics, track key performance indicators (GMV, Traffic, Conversion Rate, AOV), and support data-driven decision-making.
- Cross-Functional Communication: Effective communication skills for seamless collaboration with internal live streaming, KOL/affiliate, and marketing teams, as well as external platform account managers.
- Customer Service & Shop Health: Strong customer service orientation to manage buyer inquiries via TikTok Chat, resolve order issues professionally, and maintain high shop ratings/health scores.
- E-Commerce & Sales Strategy: Familiarity with social commerce sales funnels, double-date promotional activities, flash sales setup, and revenue optimization strategies.
- Education: Relevant qualifications such as a Diploma or Bachelor's Degree in Business, Commerce, Marketing, or a related field are beneficial.
- Tools & Reporting: Proficiency in Microsoft Excel or reporting tools for data tracking and performance reporting is required.
- Location & Setup: Ability to work on-site in Kuala Lumpur City, manage multiple operational tasks simultaneously, and thrive in a fast-paced, data-driven environment.
Why Join Dachin
- Join a Singapore-headquartered regional consumer brand company with proven market success across Southeast Asia.
- Work with established brands that have achieved category leadership in the region.
- Be part of the early team building the Malaysia market from the ground up — your work directly shapes how DACHIN grows here.
- Gain exposure to large-scale campaigns across TikTok Shop, Shopee, and Lazada during major double-date events and platform mega-sales.
- Enjoy strong career growth opportunities within a rapidly expanding regional organization.
- Work in Bangsar, one of Kuala Lumpur's most accessible and vibrant business districts.
