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RHB Banking Group

TM, Nn-Voice Enggmt Ctr (NVEC)

Early Applicant
  • Posted a month ago
  • Be among the first 10 applicants
Fresher

Banking/Accounting/Financial Services

Job Description

Description

Primary Objective:

Overall responsible in handling customer inquiries, maintain high level of customer service, identifying customer needs from inbound calls and cross selling/up-selling (excluding Reflex team members) Bank's products and services towards customer satisfaction.


Key Responsibilities:
  • Understand the different types of services and products offered
  • Provide and communicate information on new product and services
  • Facilitate customers calls and resolve customer issues
  • Manage disgruntled customer, handle customer complaints and escalates to relevant parties
  • Process customer request and ensure communication to relevant parties

Others

  • As CCC team members, to be involved in special task(s) assigned to by Heads or relevant committees, as long as within the Bank's policy and guideline.
Requirements
Requirements:
Bachelor Degree - Minimum a Diploma or Degree..

Preferably with working experience in customer service, telemarketing, call center or any other related roles which requires frequent interaction with customers

. Pleasant personality with excellent verbal and written

communication skills.

. Excellent telephone etiquette.

. Able to work independently with minimum supervision.

. Strong oral communication and problem solving skills.

. High customer service orientation.

. Computer literate.

. Good stress management ability.

. Must be a strong team player.

Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

Date Posted: 19/12/2024

Job ID: 103417861

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About Company

RHB Banking Group is a multinational regional financial services provider that is committed to delivering complete solutions to customers through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experiences, underpinned by a cohesive and inspired workforce, and relationships built with stakeholders.

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