Training facilitator (AI)

Responsibilities

• Conduct AI and Avatar training sessions for external participants.
• Deliver instructor-led training with hands-on activities.
• Explain AI concepts, system features, and digital workflows in a simple and clear way.
• Guide participants during practical exercises and provide support when needed.
• Demonstrate systems and guide users through processes.
• Ensure training is delivered according to company standards.
• Stay updated on AI technologies, digital tools, and product enhancements.
• Represent the company professionally during training sessions and customer engagements.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 1–3 years of experience in training, technical support, customer service, or a similar role.
• Candidates from non-technical backgrounds with good IT knowledge and digital skills are encouraged to apply.
• Basic understanding of AI and digital technologies.
• Comfortable using digital tools and learning new technologies.
• Good communication, presentation, and facilitation skills.
• Confident speaking to groups and engaging participants.
• Able to explain technical concepts in a simple and easy-to-understand manner.
• Proficient in English and Bahasa Malaysia.