UIP (Unified Communication System) Technical

Windows Server 2019/2016/2012 R2 & Windows 10

5+ years of experience directly related to telephony system

Knowledge in IIS, Apache or other web technologies

Knowledge in System Development Life Cycle (SDLC) process

Basic knowledge in UNIX, LINUX and Microsoft operating system

Good communication skills in both written and oral at various levels

Strong analytical and problem-solving abilities.

Multi-task effectively and efficiently to successfully perform assignments

Minimum of 5-years experience in Unified Communication System implementation and providing technical support for Aspect Unified

Contact Center System

Experience in reviewing and analyzing application logs to determine and alleviate system issued. Ability to perform root cause analysis

to provide resolutions for production issues

Ability to conduct testing, analyzing feasibility, design, operation, performance of equipment & system components.

Ability to propose technical feasibility solutions for new system designs and suggested options for performance improvement of technical

components

Managing technical support team.

Good knowledge in with Microsoft Windows OS and areas of Active Directory administration, security permissions, group policies,

researching event log warnings and errors, and resource monitoring.

Demonstrate ability to work independently and troubleshoot problems efficiently

Ability to effectively interact with external personnel on technical matters often requiring coordination between organizations and

vendors in resolving production/operation issues relating to System/Application/Interfaces/Tools under team or his/her care

Experience in handling and developing technical requirements, understanding of the scope, systems dependencies accurately

Ability to work as a team and schedule monthly Microsoft security patches, health checks, database maintenance and responds promptly

to incidents report

Ability to provide application support, lead meetings to brainstorm and resolve problems. Support covers 24 x 7 including national public

holidays whenever required

Ability to manage Application Change Requests for the systems under his/her care

Ensure production defects are thoroughly analyzed to understand the root cause to deliver permanent solution. Review

recommendations made by vendor and work jointly to define acceptable and efficient business solutions.