Underwriting Backend Support (North America / Middle East / Singapore / Australia / New Zealand)

Job Description:

The Underwriting Backend Support role is responsible for providing administrative and operational assistance to the underwriting team by ensuring accurate data entry, timely processing of customer applications, and adherence to established service standards and procedures.

Key Responsibilities:

• Validate and enter customer proposals, applications, and transactions into the appropriate line-of-business policy processing systems.

• Ensure all policy applications and transactions are processed within the defined turnaround time (TAT).

• Generate and process quotations, new business policies, renewals, endorsements, cancellations, and other policy-related administrative tasks for consumer line products.

• Maintain compliance with Standard Operating Procedures (SOPs) and company guidelines throughout all processing activities.

• Coordinate with internal teams to resolve discrepancies or obtain missing information required for policy processing.

• Perform quality checks to ensure data accuracy and policy documentation integrity.

• Support process improvement initiatives to enhance operational efficiency and service quality.

• Maintain accurate records and documentation for audit and compliance purposes.

Job Requirements:

• Diploma / Bachelor's degree or equivalent in any field

• Fresh graduates encouraged to apply

• General insurance knowledge/experience preferred

• Experience in Business Process Outsourcing / Shared Services environment is an added advantage

• Good command and comprehension of English (oral and written) is compulsory

• Strong attention to detail and accuracy in data entry and validation.

• Willingness to support different markets:
  Australia & New Zealand (ANZ): 5 AM to 2 PM (Monday to Friday)
  North America (NAM): 9 PM to 6 AM (Monday to Friday)
  Middle East (ME): 12 PM to 9 PM (Monday to Friday)

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.