Virtual Demand Generation Specialist
-Lead Generation for Sales (Prospect qualification, Scheduling meetings, meeting tracking, product and solutions presentation)
- Identify leads and conduct lead management
-Successful execution of permanent and segment specific telemarketing campaigns
-To ensure that a good level of understanding and knowledge of organizations products and services, which is
improved and maintained at all times, ensuring that customer queries can be dealt with accurately and
appropriately and supported.
Client Management-
- Answer company product inquiries via phone, chat and email following the policies and procedure.
- Generate quality leads following the company's Sales Qualification process.
- Gather client's feedback and business pains to provide the appropriate solution.
- Provide full support to clients following the protocols focusing on the set quality standards.
- Give accurate information to customers while maintaining a professional and courteous attitude.
- Input accurate information into customer management system to properly initiate sales process.
- Successful execution of permanent and segment specific telemarketing campaigns.
- Meet and exceed established sales goals.
- Refer the client to the appropriate team or escalate the concern when it is beyond the scope of support.
- Monitor the client's request and update accordingly.
- Share knowledge with colleagues through direct communication with team management or by updating knowledge sharing tools
- Proactively research problems and solutions and share this information with the team.
- Monitor team member's performance daily
- Prepare performance and other reports requested by supervisors
- Perform other tasks assigned by management within the competence
- Follow up all operational issues
- Support less experienced colleagues on the desk through joint working, monitoring, direct feedback and knowledge sharing to provide clients with the highest quality support
- Coach team members
-College and/ or Bachelor Degree preferred
-Minimum 3 year in Sales/Lead generation related experience
-Minimum 3 year working experience in IT Industry or with good IT knowledge on Server, Storage, Network and etc.
-Minimum 1 year experience with Customer Relationship Management (CRM) tool
-Excellent communication skills both verbal and written in local language and English Strong communicator, strong organizing abilities and process-oriented work style
-Specialist Expertise (preferred) - Interest in Technology and willing to learn more about assigned systems technologies
-Working with Others - Demonstrates experience of working in a team-based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale
-Planning & Organizing - Ability to multitask, plan and prioritize workload
-Experience of dealing with clients and ability to deal with virtual teams
-Resilience - Demonstrates resilience and ability to work on own initiative
-Problem Solving - Demonstrates problem solving and troubleshooting skills
-Responsibility for Results - Demons
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Company Overview (Webhelp)
At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established.
Through evolution and acquisition, today Webhelp is a 100,000+ people-strong global leader in business process outsourcing (BPO). We continue to specialize in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.
We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company.
Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimization, people are empowered and encouraged to push the boundaries.
Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.
