Waiter / Waitress

Company Description Accor is a global hospitality leader with more than 290,000 team members focused on creating memorable experiences and meaningful connections for guests. With 45 hotel brands and 5,600 properties worldwide, Accor offers diverse career opportunities across luxury hotels, smart economy properties, residences, and full-service resorts. The company emphasizes personalized service, innovation, and teamwork within a fully integrated ecosystem of brands and expert solutions. Novotel Johor Bahru City Centre is committed to making a positive impact locally and globally, ensuring that hospitality benefits communities as well as guests. Heartist are encouraged to grow, exceed expectations, and contribute to reimagining how people experience travel and stays.

Role Description The Waiter/Waitress role at Novotel Johor Bahru City Centre is a full-time, on-site position focused on delivering welcoming, efficient service in the hotel's dining outlets. The Food Server will greet guests, present menus, take orders accurately, and serve food and beverages according to brand standards and safety guidelines.

This role includes setting up, clearing, and resetting tables, ensuring cleanliness and presentation of the dining area, and coordinating with kitchen and bar teams to ensure timely service. To respond to guest requests and feedback, handle basic billing or payment processes, and promote menu items or hotel services as appropriate. The position also involves following food safety and hygiene procedures, adhering to Accor's / Novotel service standards, and participating in briefings and training to maintain high-quality guest experiences.

Qualifications

• Strong customer service skills, with the ability to engage guests respectfully and provide attentive, friendly support.
• Foundational knowledge of food & beverage and food service operations, including menu items, serving techniques, and basic hygiene standards.
• Effective communication skills to interact clearly with guests and collaborate with kitchen, bar, and front-of-house teams.
• Basic cooking or food preparation understanding is an advantage, particularly for explaining dishes and handling simple service tasks.
• Prior experience in a restaurant, café, hotel, or similar hospitality environment is preferred.
• Ability to stand for extended periods, carry trays or dishes safely, and work flexible shifts, including weekends and holidays.
• Commitment to teamwork, reliability, and adherence to health, safety, and hygiene standards.
• Basic numeracy and point-of-sale familiarity for handling orders and payments; proficiency in relevant local languages and conversational English is beneficial.