We are seeking an experienced and proactive Warehouse Senior / Site Manager to oversee the efficient operations of our warehouse facility. The Warehouse Site Manager will be responsible for managing day-to-day warehouse activities, including receiving, inventory management, order fulfillment, shipping, and staff supervision. The ideal candidate will have strong leadership, organizational, and problem-solving skills, with a focus on optimizing warehouse operations, ensuring compliance with safety standards, and driving continuous improvement.
Key Accountabilities
Operations Management
- Oversee daily contract logistics operations, ensuring smooth workflow and productivity.
- Implement and monitor standard operating procedures to optimize efficiency.
- P&L ownership for the site
- Collaborate with the Director of Operations in preparing the annual budget for the site
- Monitor actual financial performance against the budget, identifying variances and implementing corrective actions to stay within
- financial targets
- Ensure effective contract administration by regularly reviewing the scope of services, pricing structures, and customer agreements to
- maintain profitability.
- Lead negotiations for contract renewals and adjustments, focusing on improving terms and enhancing revenue.
- Prepare and present monthly financial performance reports, highlighting key variances, risks, and opportunities.
People Management
- Manage, train, and develop direct reports to build a high-performing team.
- Address performance issues promptly, following company policies and procedures.
- Collaborate with HR on succession planning and recruitment for key roles.
- Provide leadership, direction and coaching for all direct reports
- Observe team members to ensure that all are adequately trained and assessed as competent to safely perform their respective
- duties
- Coach, mentor and directly supervise employees
- Maintain employee productivity to meet customer service level agreements
- Maintain employee engagement and positive workplace culture that fosters great performance
Continuous Improvement
- Lead initiatives to enhance operational efficiency, including the adoption of digital tools and innovative solutions.
- Monitor key performance indicators (KPIs) and implement corrective actions to meet targets.
- Foster a culture of continuous improvement within the team, encouraging skill development and career growth.
Health, Safety and Compliance
- Ensure adherence to health, safety, and environmental regulations across all operations · Conduct regular audits and assessments to maintain compliance and mitigate risks
- Lead by example in the execution of safe work practices and ensure the continual identification and management of hazards to reduce accidents and injury
- Ensure equipment needs and maintenance issues are resolved to ensure safety is not compromised
Customer Service
- Build and maintain strong relationships with customers, ensuring satisfaction and addressing any operational issues.
- Conduct performance reviews with customers to ensure transparency and foster long-term partnerships.
- Maximize revenue by identifying upselling or cross-selling opportunities within existing customer contracts.
- Collaborate with the sales and customer service teams to identify and pursue new business opportunities that align with operational capacity.
Qualifications & Experience
- Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field advantageous.
- Minimum of 8-10 years in contract logistics or supply chain management, with experience managing large teams and multi-site operations. ·
- Proven experience in customer relationship management and contract administration and execution.
- Familiarity with the logistics sector in Malaysia – Especially in Johor including local regulations and market dynamics.
- Large volume operational experience
Note: The advertised job title is being used for Talent Attraction and job advertisement.
About DP World
DP World is reshaping the future of global trade to improve lives everywhere. Operating across six continents with a team of over 125,000 employees, we combine global infrastructure and local expertise to deliver seamless supply chain solutions.
From Ports and Terminals to Marine Services, Logistics and Technology, we leverage innovation to create better ways to trade, minimising disruptions from the factory floor to the customer's door.
In Asia Pacific, DP World employs over 15,000 people across 22 geographies. We operate 17 ports and terminals, complemented by a comprehensive suite of end-to-end supply chain solutions - to connect the region to the rest of the world.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
Disclaimer:
There may be fraudulent job offers and recruitment schemes on social media and job boards or communicated by unsolicited emails. DP World will never request any payment or sensitive financial information from job applicants. To explore genuine career opportunities with DP World, please apply only through our official careers page or trusted platforms like LinkedIn, where we are a verified employer.
