To apply:
1️⃣ Complete the mock assessment:
https://www.efset.org/ef-set-50/
2️⃣ Email your updated resume together with your assessment results to:
[HIDDEN TEXT]
- To respond to incoming calls, emails, displacements, refunds & reimbursement, and outbound tasks within a specified SLA/SLO, according to company guidelines and quality assurance standards.
- Ensure that all candidate escalations and complaints are managed to excellent professional standards, abiding by company's terms and policies.
- Demonstrate ownership of candidate issues, urgency, and work proactively with internal company groups to resolve issues within the agreed SLAs/SLOs.
- Follow escalation and complaint procedures to ensure that all candidate escalations and complaints are tracked, and keep all relevant parties informed of actions taken to resolve issues.
- Achieve and maintain all key quality and productivity metrics in the performance scorecard.
- To communicate and participate in team meetings, to share best practice and flag issue to the Team Leader.
- Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team.
- Based upon volumetric demands there will be a requirement to support transactions during weekends.
- Provide coaching and assistance as required to managers in testing locations under you remit.
- Identify and report issues causing complaints to improve processes and procedures.
Must passed SPM & only open to Malaysians based in Klang Valley ONLY.
