About Us

MetaComp Pte Ltd is a leading Singapore-based digital payment solution provider, licensed and regulated by the Monetary Authority of Singapore (MAS) as a Major Payment Institution, to provide Digital Payment Token Services and Cross-border Payment Transfers. Operating under a P2B2C (platform-to-business, partners-to-clients) model, MetaComp provides its clients with an integrated end-to-end suite of services, empowering them to confidently enter the digital asset market with much-needed safety, security, and compliance assurance. Together with its parent company, Metaverse Green Exchange Pte. Ltd. (a MAS-licensed CMS holder permitted to carry out, inter alia, brokerage and custody services), MetaComp introduces its suite of services through CAMP (Client Assets Management Platform) which allow businesses to develop and scale their digital asset offerings through various products and/or services such as over-the-counter transactions, fiat payments, digital asset custody and prime brokerage.

About the Role

We are looking for an Onboarding Operations Specialist to manage the end-to-end onboarding of corporate clients, ensuring a smooth, compliant, and professional experience from initial engagement to go-live. This role requires strong client communication skills, hands-on compliance onboarding experience, and a problem-solver mindset to navigate complex onboarding scenarios tactfully and efficiently.

You will act as a key point of contact for clients while working closely with Compliance, Sales, Product, and Operations teams to ensure onboarding is completed accurately, on time, and in line with regulatory requirements.

Key Responsibilities

Client Onboarding & Operations

Manage end-to-end corporate client onboarding, from document collection to onboarding approval and handover
Conduct onboarding due diligence, including:
Name screening (individuals and entities)
Source of Funds (SOF) and Source of Wealth (SOW) corroboration
Corporate structure review and beneficial ownership verification
Ensure all onboarding activities comply with internal policies, regulatory requirements, and risk standards
Maintain accurate onboarding records and documentation in internal systems

Client Engagement & Communication

Serve as the primary onboarding contact for corporate clients
Communicate clearly and tactfully with clients to explain onboarding requirements, timelines, and regulatory obligations
Handle client queries, objections, and follow-ups professionally while maintaining a positive client experience
Manage sensitive or complex conversations with diplomacy, especially around compliance-related requests

Cross-functional Collaboration

Work closely with Compliance, Sales, Legal, and Operations teams to resolve onboarding issues and bottlenecks
Escalate risks, gaps, or red flags appropriately with clear recommendations
Support continuous improvement of onboarding processes and client experience

Problem Solving & Process Improvement

Identify onboarding challenges and propose practical, client-friendly solutions
Balance regulatory requirements with commercial realities and client expectations
Contribute ideas to streamline onboarding workflows and reduce turnaround time

Minimum Qualifications

Experience & Knowledge

2 years of experience in corporate client onboarding, preferably in fintech, payments, banking, or financial services
Proven experience handling end-to-end onboarding for corporate clients
Hands-on experience with:
Name screening
SOF / SOW assessment and corroboration
Corporate KYC and beneficial ownership reviews
Experience in direct client dealings and managing external stakeholders

Skills & Attributes

Strong verbal and written communication skills, with the ability to explain complex requirements clearly and tactfully
High level of professionalism and client empathy
Detail-oriented with strong organizational skills
Problem-solver mindset — able to think critically, adapt, and propose solutions rather than escalate prematurely
Comfortable working in a fast-paced, regulated environment

Preferred Qualifications

5+ years of experience in corporate client onboarding, preferably in fintech, payments
Experience onboarding regional or international corporate clients
Familiarity with MAS-regulated environments or similar regulatory frameworks
Experience working with CRM or onboarding/KYC systems

What We Look For

Someone who is operationally strong but client-first in mindset
Able to balance compliance rigor with commercial sensibility
Calm, tactful, and solution-oriented when handling challenging onboarding cases

We are committed to creating an inclusive workplace where every individual feels respected, valued, and empowered to contribute. We celebrate diversity in all its forms—background, ethnicity, gender, identity, orientation, experience, and thought—and believe it strengthens our culture and our work. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic.

Corporate / Institutional Client Onboarding Specialist