About the Job

Handle day-to-day operations of Group Voluntary and Group Endowment Schemes that include Group Yearly Renewable Voluntary Participation Schemes, Group Retirement Benefit Scheme, Property Reward Scheme and MRTA scheme.
Provide satisfactory customer service to corporate clients, intermediaries and walk-in customers/assured members.
Handle Customers enquiries and provide satisfactory customer service in closing the matter.

Job Scope

To ensure on time processing of new & renewal schemes, alteration (major & minor) processing and reporting.
To issue trial bill and ensure accuracy of premium billed in relation to clients requests.
Ensure prompt issuance and dispatch of Renewal Billings.
To provide friendly and effective phone enquiries from all touch points and channels.
To handle daily BAU according to Standard Operation Procedures.
To ensure up to date filing of records including billings, correspondence letters, claim documents, policy contracts and Endorsements.
To ensure queries and complaints are handled and responded within the Standard Process.
To handle enquiries and render administration services to all the group corporate client and intermediaries.
To calculate surrenders & maturity claims and prepare the respective claims worksheets
Preparation of standard letters for related policies, claims payments, monthly debit notes and upload of all related documents.
Clients creation in GMBS400 & Life/Asia system.
Preparation & Sort the Annual Statement.
Review and amendment of Standard Operating Procedures annually.
Involve and assist in any meeting and project.

We are looking for people who

Min 2 to 3 years experience in life insurance industry & well versed with group insurance products. Fresh graduates are welcome to apply.
Good accounting knowledge in life insurance practices.
Good verbal and written communication skills.
Computer skills esp. MS Office/Dbase.
Knowledgeable in customer service benchmarking and networking skills.
High level of integrity, takes accountability of work and good attitude over teamwork.
Takes initiative to improve current state of things and adaptable to embrace new changes.

How you succeed

Champion and embody our Core Values in everyday tasks and interactions.
Demonstrate high level of integrity and accountability.
Take initiative to drive improvements and embrace change. Ver 1.0
Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of AA- by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes

Location: Menara Great Eastern

Employment Type: Permanent

Associate, Sales Support (Group Insurance-Voluntary Scheme)