ROLE OVERVIEW

The Business Analyst will be responsible for bridging the gap between business stakeholders and technical teams, translating business requirements into actionable product specifications. This role requires strong analytical capabilities, excellent documentation skills, and hands-on experience in product testing. The ideal candidate will have a solid background in requirements gathering, stakeholder management, and ensuring product quality through comprehensive testing activities.

KEY RESPONSIBILITIES

Product Support & Stakeholder Management

Support Product Managers in defining and prioritizing product features and enhancements

Participate actively in product roadmap planning and Agile sprint ceremonies (daily standups, sprint planning, retrospectives)

Serve as liaison between business stakeholders and development teams

Provide data-driven insights and recommendations to support product decisions

Present findings, analysis, and recommendations to management and stakeholders

Manage stakeholder expectations and communicate project updates effectively

Facilitate communication and resolve conflicts between technical and business teams

Documentation & Quality Assurance

Develop user guides, training materials, and rollout support documentation

Ensure delivered solutions meet business requirements and quality standards

Review and validate technical documentation prepared by development teams

Maintain comprehensive project documentation and knowledge base

Document business rules, workflows, and system configurations

Support change management activities and user adoption initiatives

Requirements Gathering & Analysis

Collaborate with Product Managers and business stakeholders to elicit, analyze, and document business and functional requirements

Translate business needs into clear user stories, functional specifications, and acceptance criteria

Conduct gap analysis between current state and desired product features

Create process flows, wireframes, and comprehensive documentation to support development teams

Facilitate workshops and requirement gathering sessions with cross-functional teams

Maintain requirements traceability throughout the product development lifecycle

Analyze business processes and identify opportunities for improvement

WHAT DOES IT TAKE TO BE SUCCESSFUL

Qualifications

Diploma or Degree in Computer Science, Information Technology, or related field

Work Experience

At least 3-5 years of working experience as a Business Analyst in IT/technology environment

Proven hands-on experience in product testing, test case development, and execution

Demonstrated experience working in Agile/Scrum methodology

Familiarity with fintech, banking, financial services, or credit reporting industry is an added advantage

Skills & Competencies

Requirements Gathering & Analysis

Product Testing & Quality Assurance

Agile Methodology and Frameworks

Documentation and Technical Writing

Communication skills (both written and verbal)

Analytical and problem-solving skills

Process Mapping and Workflow Design

Proficiency in project management and collaboration tools (JIRA, Confluence, or similar)

Experience with testing methodologies, test case design, and defect management

Experience in coordinating cross-functional teams during product development and testing phases

Facilitate effective communication and teamwork between business stakeholders and technical teams

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