Key Responsibility:

Supervise the daily operation on OTC process
Daily operational performance management and meet targets including Service Level Agreements with client
Achieve client's Service Satisfaction at the level of client's management and also end-users
Facilitate the operational Change Request (CR) process
Build team succession and make it effectively
Provide a holistic view of service delivery to the client
Act as a clear escalation route to the client for service related issues and facilitate resolution of issues
Support Ad Hoc contractual projects for the client in line with the nominated project team
Initiate and own continuous improvement projects within area of his/her responsibility
Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit

Work with OE support team
Sound Operations management experience (including SLA management)
Basic contractual / change management knowledge
Client interaction skill

Experience in managing unstructured problems
Problems within this role are typically service related for the client. Problems can occur on a daily basis and can range from small client requests through to large service issues.
For contractual problems - working closely with SDL to ensure gaps are identified and closed with client agreement.

Attendance to meeting and reviews based on defined MOS system
Support SDL achieve the cost control within budget
Facilitate on the hiring, development, coaching and performance management process of staff in dedicated unit.
People developer, build up team succession and keep the delivery continuously
Client communication, build up the relation and expectation management
Innovation at work, and focus on client value creation
Take ownership

Qualifications:

Degree in Accounting, Finance or related field with at least 1 year of relevant experience
Fresh graduates are welcome to apply
including Business Writing and communication
Familiar with F&A outsourcing operation,
Rich client facing experience, good at communication with client
High responsibility and dedication on work
Overtime may be required during peak periods
Non-standard hours may be required

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About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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