Summary:

To provide reliable and responsive customer service to all our policyholders and agents. The service will include handling inquiries, complaints, customer retention, processing of new business submission, changes, reinstatements, administration of renewal payments and cashiering.

Responsibilities:

Execute branch daily operations to ensure that policyholder/agent's inquiries on products and services are timely and accurately.
Take charge of office supplies/maintenance whilst ensuring all procedural requirements are strictly adhered to.
Proposal checking and receipting of payment
Ensure premium collections are properly accounted for and banked in on a timely basis. Relevant reports, records and documents must be forwarded to Head Office timely for updating of accounts.
Handling of Complaints Provide intensive findings and work with process owner to resolve the complaint
Customer Conservation for walk in customer or by telephone
Business correspondence to policyholder and agents.
Manage the Process of simple changes Non-Financial changes
Uphold Customer service image in line with ARA core attitudes and ensure proper housekeeping and security measures.
Ensuring branch operations are in compliant to all Compliance matter and responsible for reporting of suspicious transaction to the AML Compliance Officer and/or Head of Department in line with the Anti-Money Laundering Act (AMLA) and Anti-Terrorism Financing Act (ATFA)

Requirements:

Degree in business related course, insurance, or its related discipline
Minimum 1-3 years experience in customer service or administration or a similar capacity, preferably in the insurance industry.
Knowledge of the life insurance business.
Business rules, administrative guidelines, and procedures
Strong interpersonal and pleasant personality
Confident and able to communicate effectively with all levels of internal and external customers.
Proactive and able to work with minimum supervision to meet tight deadlines.

Branch Services Executive (Contract) - Kuching (Life Insurance)