Decision-making, Customer Service, Continuous Improvement, Negotiation Skills, Contact Centre Operations, Operational Performance, Program Management, Customer Experience, Workforce Management, Stakeholder Management, Analytical Problem-solving, Resource Planning

AED, Experience in RBA ISO internal audits, Shift-based operations, Panel clinic hospital coordination, Fit-to-work return-to-work assessment, Accident investigation support, RBA Code of Conduct – Health Safety, Handling acute injuries, OSHA 1994 Malaysia, Clinical nursing experience, MC verification medical leave tracking, Incident documentation reporting, First Aid Trainer, SOCSO reporting claims, EHS workflows, Registered Nurses SRN